Note: The job is a remote job and is open to candidates in USA. Gurobi Optimization is on a mission to empower customers through mathematical optimization technology. As a Technical Account Manager, you will guide customers in integrating this technology into their software solutions, ensuring efficient utilization and maximizing business value.
Responsibilities
- Actively engage in calls and meetings with current and future customers
- Collaborate and oversee technical discussions in ongoing business opportunities
- Provide in-depth recommendations on architecture, sizing, implementation and scalability
- Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions
- Assist prospective customers to build solid and honest business cases
- Create and present materials to showcase product functionality and performance
- Take the lead in internal initiatives to improve our processes, systems, and tools
- Leverage your technical expertise as a subject matter expert within the team
- Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities
Skills
- At least 3 to 5 years of professional experience, including around 3 years in optimization systems and/or data science
- A master's degree or higher in operations research, computer science, engineering, mathematics, or equivalent work experience
- Strong proficiency in both written and spoken English
- Proficiency in at least two Gurobi API languages (such as C, C++, Java, Python, C#, or VB.NET) is required
- A basic understanding of IT and software engineering topics, including networking, web technologies, and general software engineering concepts, is expected
- Familiarity with Microsoft 365 products is assumed
- The ability and willingness to quickly learn and use Salesforce as needed
- A basic understanding of Generative AI, along with an interest in further developing knowledge in this area, is also expected
- A hands-on, execution-oriented mindset, with a willingness to actively engage and drive work through to completion
- A strong focus on quality, with an emphasis on producing clear, thoughtful, and useful work
- A proactive problem-solving mindset combined with meticulous attention to detail
- A high level of emotional intelligence, particularly in self-awareness, empathy, and self-motivation
- A curious approach, viewing each new situation as an opportunity to learn and improve
- Clear and effective communication that enables others to understand and move forward with confidence, along with meaningful contributions to conversations through both speaking up and attentive listening
- An interest in building communication bridges between technical roles and business executives
- A motivation to learn, grow, and contribute to both individual success and overall team success
- The ability to thrive in a fully remote work environment, balancing flexibility with discipline
- A willingness to travel approximately 1–2 times per month
- The ability to participate in meetings across global time zones within reasonable expectations, including occasional early or late hours when necessary
- Consistent adherence to and support of company policies and procedures
Benefits
- 6 months of extensive technical training and peer mentoring from our dedicated team
- Ability to work fully remote
- Willingness to travel approximately 1–2 times per month
Company Overview