Note: The job is a remote job and is open to candidates in USA. Nasuni is a SaaS data infrastructure company focused on managing and activating large volumes of file data across hybrid and cloud environments. The Technical Account Manager will support a portfolio of enterprise customers by driving adoption and ensuring platform health, acting as the primary technical point of contact and collaborating with various teams to achieve customer success.
Responsibilities
- Serve as the primary technical contact for assigned customers
- Conduct regular technical reviews, health checks, and adoption planning
- Monitor platform usage and proactively identify risks or optimization opportunities
- Troubleshoot and coordinate resolution of technical issues with Support and Engineering
- Guide customers on best practices across storage, cloud, and file system environments
- Support onboarding, migrations, and expansion use cases
- Track and manage customer issues, action items, and feature requests
- Communicate product updates, security alerts, and roadmap-relevant changes
- Identify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools)
Skills
- 4–7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
- Experience with enterprise infrastructure (storage, networking, or cloud)
- Working knowledge of CIFS/SMB, NFS, Active Directory
- Experience supporting customer environments and troubleshooting issues
- Strong communication skills with technical stakeholders
- Experience with AWS, Azure, or GCP
- Exposure to virtualization (VMware/ESX)
- Familiarity with Linux administration
- Experience using tools like Salesforce, Jira, Gainsight
Benefits
- Best in class employee onboarding and training
- "Take What You Need” paid time off policy
- Comprehensive health, dental and vision plans
- Company-paid life and disability insurance
- 401(k) and Roth IRA retirement plan
- Generous employee referral bonuses
- Flexible remote work policy
- 10 Paid Holidays
- Wide array of wellbeing offerings
- Pre-tax savings accounts with company contributions
- Great team culture and social activities
- Collaborative workspaces
- Free on-site fitness centers and stocked kitchens in select office locations
- Professional development resources
Company Overview
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