Note: The job is a remote job and is open to candidates in USA. Descartes Systems Group is a leading logistics and supply chain technology company, committed to helping customers achieve measurable business value. The Technical Account Manager plays a crucial role in supporting complex logistics organizations by serving as a trusted technical advisor, ensuring customers maximize platform value and drive operational improvements.
Responsibilities
- Drive clear operational improvements and ROI through strong adoption of 3G TMS and MacroPoint
- Proactively manage risk, align solutions to customer goals, and ensure customers are set up for long-term success and renewal
- Identify usage gaps, optimize workflows, and guide customers toward best practices that improve how they operate
- Build strong relationships with both business and technical stakeholders
- Lead meaningful conversations with decision-makers, operators, and IT teams
- Align integrations, workflows, and technical initiatives to broader customer strategy and go-to-market goals
- Bring informed, practical feedback to Product and internal teams
- Understand the freight tech ecosystem and contribute to decisions around integrations and platform direction
Skills
- 3+ years in Technical Account Management, Customer Success, Solutions Consulting, or similar roles
- Experience in logistics, supply chain, or SaaS environments strongly preferred
- Experience working with enterprise or mid-market customers
- Background in transportation, freight operations, or logistics technology is a strong advantage
- You understand freight from the inside—not just conceptually, but operationally
- You know how brokers, 3PLs, and shippers make money
- You understand why TMS and integrations matter
- You have opinions on what makes a strong logistics tech ecosystem
- You're comfortable in technical conversations and can connect systems to outcomes
- Experience with TMS platforms (3G preferred) or similar logistics technology
- Familiarity with APIs, EDI, integrations, and system workflows
- Ability to troubleshoot and guide customers toward effective solutions
- You can build trust and lead conversations with a wide range of stakeholders
- Strong presentation and communication skills
- Ability to engage both technical and non-technical audiences
- Experience leading customer meetings, training, or business reviews
- You connect technical work to business impact
- Proven ability to align technical initiatives with business outcomes
- Ability to identify growth opportunities within existing accounts
- Strong understanding of customer goals and operational drivers
- You know how to get things done across teams
- Experience working with Product, Sales, Support, and Implementation
- Ability to communicate customer needs clearly and drive internal alignment
- You don't wait for direction—you create it
- Self-starter with strong accountability and follow-through
- Comfortable working in ambiguity and driving outcomes
- Motivated by impact, not just activity
Benefits
- Commission
- Competitive compensation
- Great benefits
- Remote and flexible work hours
- Opportunity to join a company on an awesome mission with a great existing team and trajectory
Company Overview