Note: The job is a remote job and is open to candidates in USA. Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. The Technical Account Manager owns the client relationship and identifies new opportunities for products and services while focusing on client satisfaction, retention, and revenue expansion.
Responsibilities
- Act as the client advocate and ensure that client’s are receiving a positive digital employee experience
- Execute the client experience and sales strategies on a day-to-day basis
- Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor
- Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support
- Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities
- Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients
- Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events
- Manage the sales cycle for product and service opportunities within the existing client base
- Achieve inside sales quotas and goals by maintaining a solid continuous pipeline
- Deliver and regularly report on client health status and revenue forecasts
- Maintain all client documentation and CRM information
- Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized
Skills
- 2 years within a Managed Services organization
- 3 years in a Technical Account Management or Inside Sales role
- 5 - 8 years Account Management experience
- Demonstrated success in meeting or exceeding assigned sales quotas
- Strong track record of maintaining a high level of customer satisfaction
- Strong business writing and verbal communication skills
- Demonstrated ability to lead client meetings and presentations effectively
- Experience closing recurring service sales
- Business awareness of how IT relates to business strategy and goals
- Professional demeanor and appearance; punctual, personable, team player
Benefits
- Commissions in accordance with the terms of the Company's plan
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
- 8 Paid Holidays per year, including 1 floating holiday.
Company Overview
Company H1B Sponsorship