Note: The job is a remote job and is open to candidates in USA. Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners launch high-demand healthcare careers. The Student Success Program Manager will oversee instructor logistics and manage a network of coaches to support students' post-program career searches.
Responsibilities
- You'll begin in a coverage capacity while a team member is on a planned leave, owning the instructor-facing logistics that keep our certificate programs running
- Own instructor scheduling across 90+ instructors and active certificate programs, ensuring every cohort has the right instructor at the right time
- Coordinate sub coverage when instructors are unavailable, maintaining continuity for students
- Handle invoice operations — reviewing, processing, and tracking instructor invoices accurately and on time
- Own cohort setup operations, ensuring every program is configured and ready to launch without friction
- Serve as the operational point of contact for instructors, fielding questions and resolving scheduling issues as they arise
- Coordinate and support a network of 1099 coaches who provide first-line support to Stepful students
- Lead onboarding of new coaches and drive continuous improvement and best practice sharing to ensure communication reflects Stepful's supportive tone
- Meet weekly 1:1 with coaches to review student load, provide actionable feedback, and support their development
- Assess coach quality and provide constructive guidance on how they can best support students
- Track student, cohort, and partner-level outcomes — including retention, graduation, certification, externship placement, and job placement rates
- Run weekly or biweekly cohort-specific task force meetings to assess progress and hit success metrics
- Proactively maintain data and reports to support the client success team
- Communicate with enterprise partners on student progress
Skills
- 3+ years in operations, program coordination, or workforce/staffing operations
- Experience managing scheduling across a distributed workforce — instructors, contractors, tutors, or shift workers
- Strong tool-builder in Google Sheets and/or Airtable. Ability to use Claude CoWork is strongly preferred
- Ability to work closely with the hiring manager during a fast-moving leave coverage period, including multiple weekly check-ins and operational planning sessions
- Excellent async communicator who can coordinate across multiple teams using Slack
- Comfortable operating with SOPs in hand but limited ramp time — this role starts fast
- Willingness and ability to work a EST time zone schedule, Monday through Friday
- Healthcare or education workforce experience is a plus, not required
- Start-up experience is a plus, not required
Benefits
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including: + Guidance of 15 days PTO annually + Stepful closed the last week of December + 15 work-from-anywhere days + 10 public holidays observed for 2026
Company Overview