Note: The job is a remote job and is open to candidates in USA. Canvs AI is a PE-backed AI analytics platform that empowers marketing teams and leaders to track customer experiences and the reasons behind shifts in these experiences. The Senior Account Manager will own renewal and expansion across a portfolio of enterprise accounts, driving strategic growth and building executive-level relationships.
Responsibilities
- Own the full renewal process for a portfolio of enterprise accounts — staying ahead of risk across complex, multi-stakeholder environments, leading negotiations with confidence, and closing renewals well before they become issues
- Build account strategies tailored to each customer's goals, identifying clear paths to expand the partnership and executing against them with discipline
- Identify and pursue expansion opportunities within your book — upsells, cross-sells, and contract growth — and lead those conversations from start to finish
- Partner with Customer Experience Managers as a peer on shared accounts — you own the commercial lane, they own the product and adoption lane, and you operate in parallel with clear division of responsibility
- Run executive business reviews that connect what Canvs delivers to each customer’s strategic priorities — not just usage recaps, but C-suite-ready conversations that reinforce value, build internal champions, and surface new growth opportunities
- Serve as an internal advocate for your customers, working across Product, Support, and the broader post-sales team to make sure their needs are heard and acted on
- Stay close to the health of your accounts at all times — tracking engagement signals, flagging risk early, and taking action before problems compound
Skills
- 5+ years of account management experience in a B2B SaaS environment, with a demonstrated track record of retaining and growing a book of enterprise accounts
- Proven ability to navigate complex, multi-stakeholder enterprise accounts — leading renewal and expansion negotiations with confidence across procurement, legal, and executive decision-makers
- A commercial mindset — you understand how to connect customer goals to business outcomes and build account strategies that drive revenue on both sides
- Experience managing enterprise clients with substantial six-figure contract values, complex procurement cycles, long sales cycles, and multiple stakeholders — you understand how enterprise buying decisions get made and how to work within them
- Ability to identify and pursue expansion opportunities within existing accounts without relying on a dedicated sales motion to create them
- Strong relationship-building skills — you earn trust quickly, sustain it over time, and show up consistently for your customers
- CRM discipline — you manage your pipeline and account activity in HubSpot or Salesforce as a business tool, not a reporting obligation
- Familiarity with the consumer insights and market research ecosystem — agencies, research firms, or brand-side insights teams
- Experience at a startup or growth-stage company where you operated with limited resources and built process from the ground up
- Experience working at or alongside an AI company, with a track record of helping customers understand and effectively apply AI-powered tools in their workflows
Benefits
- Competitive base salary + OTE bonus structure based on individual performance
- Health, dental, and vision benefits
- Remote-first work environment
- Direct access to senior leadership and meaningful influence on GTM strategy
Company Overview