Note: The job is a remote job and is open to candidates in USA. Alight Solutions is a leader in providing HR and consulting services, and they are seeking a Strategic Account Executive to deepen relationships with existing clients. This role focuses on account management, executive communication, and strategic sales to ensure client satisfaction and drive growth.
Responsibilities
- Serve as a trusted advisor to CHROs and senior client leaders, presenting confidently and building executive-level relationships
- Develop deep credibility with clients by understanding delivery nuances, supporting teams through escalations, quality issues (E&Os), and change order negotiations
- Use this credibility and executive presence to broaden connections across client organizations, meeting additional leaders, identifying challenges, and linking them to Alight’s solutions
- Lead renewal and retention strategies, including preparation, presentation, and negotiation, ensuring long-term client satisfaction
- Apply a client-first, growth-oriented mindset—leveraging existing access and relationships to cross-sell and expand business
- Collaborate with internal partners to address client challenges, coordinate resources, and deliver ROI/VOI-driven solutions
- Tailor deal approaches to client personalities and processes, designing unique solutions rather than one-size-fits-all strategies
- Conduct regular performance reviews with clients to share results, address concerns, and identify new opportunities for growth
Skills
- 5+ years of success in account management, client success, or strategic sales within HR, consulting, brokerage, healthcare, or related industries
- Proven track record managing mid-to-large employer accounts (5,000+ employees)
- Polished, professional presence with strong executive communication, influencing, and negotiation skills
- Deep understanding of Alight's solutions and delivery, with the ability to navigate client-specific nuances
- Strong problem-solving skills with the ability to create innovative, client-specific strategies
- Growth mindset with proven ability to identify and close expansion opportunities
- Collaborative approach with a passion for long-term client partnership and retention
- Excellent organizational, administrative, and interpersonal skills, with a keen ability to manage complex relationships
- Exceptional negotiation and influencing skills, with the ability to persuade and collaborate effectively with clients, brokers, team members, and leadership
- Demonstrated ability to meet goals and manage a complex portfolio of accounts
- Skilled in facilitating strategic planning discussions, helping clients define and achieve key objectives
- Strong listening, inquiry, and communication skills, with the ability to translate strategic discussions into clear, actionable plans
- Travel Expectation 25-50% (sometimes on short notice) to support meetings with clients
Benefits
- Health, dental and vision coverages starting Day One
- Wellbeing programs
- Retirement plans with contribution matching
- Generous time off
- Parental leave
- Continuing education
- Career growth opportunities
- Flexible working arrangements wherever possible
- Competitive total rewards package
- Continuing education & training
Company Overview