Note: The job is a remote job and is open to candidates in USA. Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. As a Technical Account Manager, you’ll be a driving force behind our mid-to-upper-market customers’ success, delivering hands-on technical guidance and translating platform data into actionable business insights.
Responsibilities
- Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations
- Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges
- Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities
- Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives
- Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion
- Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps
- Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns
- Manage customer expectations and deliverables through clear communication and stakeholder alignment
Skills
- 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers
- Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications
- Solid understanding of software development processes, integrations, and modern SaaS architectures
- Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations
- Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning)
- Comfort working with platform analytics and the ability to turn usage data into meaningful business narratives
- Familiarity with AI-driven product features and an ability to guide customers on practical AI adoption within their workflows
- Clear, confident communicator who builds trust with both technical teams and executive stakeholders
- Strong problem-solving skills with a bias toward creative, customer-centric solutions
- Ability to manage multiple customer engagements concurrently while maintaining a high quality bar
- Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability
Benefits
- Comprehensive medical, dental, vision, disability, and life benefits
- Health Savings Account (HSA) with employer contribution
- 401(k) Matching with immediate vesting on employer match
- Flexible PTO
- 8 paid holidays and 5 paid days for Annual Holiday Week
- Quarterly Recharge Fridays (paid days off for mental health recharge)
- 18 weeks paid parental leave
- Access to Coaches and Therapists through Modern Health
- 2 volunteer days per year
- Commuting benefits
Company Overview
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