Note: The job is a remote job and is open to candidates in USA. HALO is a global leader in branded merchandise, uniform programs, and recognition and incentive solutions. They are seeking a Senior Program Account Manager to oversee high-profile client accounts, manage client relationships, and execute complex e-commerce and event-based programs to drive business growth.
Responsibilities
- Serve as the primary point of contact for senior-level client stakeholders, building strong rapport and driving both strategic and tactical communications
- Understand business goals and objectives, ensuring that HALO’s full suite of capabilities is leveraged to meet expectations and deliver solutions
- Identify opportunities for revenue generation and client experience improvements, developing and presenting actionable plans
- Oversee end-to-end execution of complex e-commerce and event-based programs including mapping out marketing, production and event calendars; project execution and fulfillment management; quarterly and annual business reviews
- Own deliverables on timelines, budgets, resources and cross-functional team coordination
- Extrapolate analytical insights from data and reporting, incorporating into informed decision making around product assortment, webstore functionality and marketing engagement
- Maintain strict discipline around following SOPs, adhering to documentation and process requirements
Skills
- Bachelor's degree in business, Marketing, Communications, or related field
- Experience in the promotional products industry or a similar field is required
- 5+ years of experience in account management, with a proven ability to lead end-to-end project lifecycle for e-commerce and retail ops initiatives, from initiation and planning through execution, monitoring, control and closure
- Expert project management and strong leadership skills required
- Excellent communication skills, both verbal and written, with the ability to present to senior-level clients
- Demonstrated success in driving business growth, managing budgets, and delivering results
- Proficiency in Microsoft Office Suite and project management software (e.g., Monday, Smartsheet, or similar tools)
- Domestic travel required 3-5 times a year
- Retail ops experience strongly preferred
Benefits
- Nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits
- 401(k) Retirement Savings Plan
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- Career Advancement : At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.
- Recognition : At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.
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