Note: The job is a remote job and is open to candidates in USA. Incode is a leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online. They are seeking a high-energy and collaborative Enterprise Customer Success Manager to serve as the strategic interface between clients and internal teams, focusing on managing customer relationships and ensuring successful outcomes.
Responsibilities
- Manage all stages of the customer relationship: implementation, relationship building, insight presentations, and issue & risk management
- Provide expert knowledge and support to our growing client base through a consultative approach to deliver successful outcomes
- Work collaboratively with the rest of the Customer Success team to provide red-carpet support to our clients
- Engage Solution Engineers and other Incoders as needed to guide customers through implementations and successfully transition into production phase, resulting in account growth
- Make impactful and creative decisions that move client projects forward
- Develop processes to scope out enterprise customer requirements correctly
- Build a methodology that delivers continuous results and measures success
- Provide customer support and solve issues in integration and production, leveraging knowledge of the product and cross-functional teams
- Find creative solutions to customer requests and deliver experiences that clients will love
- Lead insight presentations, including data analysis and interpretation, for clients and their executive teams
Skills
- Experience in a consulting firm leading customer projects with demonstrated analytic and problem-solving skills
- Strong project/program management skills
- Excellent communication skills with the ability to distill complex issues
- Solid stakeholder management skills, both internal and external
- Proven track record of resolving issues and risks in a cross-functional and collaborative way
- MBA or relevant Master's degree in business, technology, or engineering is highly preferred
- Previous Customer Success experience in an enterprise and/or SaaS environment is a plus
- Technical acumen to allow effective articulation of enterprise capabilities and offerings is highly preferred
- Experience working in an organization that develops mobile apps and services for enterprise customers
- Working knowledge of biometrics or identity software is ideal
Benefits
- Flexible Working Hours & Workplace
- Open Vacation Policy
Company Overview
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