Note: The job is a remote job and is open to candidates in USA. CVS Health is a company dedicated to reshaping healthcare experiences. They are seeking a Senior Analyst for the Patient Relations Manager Program to provide support, training, and performance management for Patient Relations Managers, ensuring growth and retention in patient care. This role involves significant travel to support various regions and requires strong leadership and communication skills.
Responsibilities
- Demonstrating a high degree of flexibility and leadership, and acting as temporary SPRM where needed to best support local PRM teams
- Being a ‘black-belt’ level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patient
- Effectively communicating with RVPs, Sr. Associates and field teams (PMs, OMs, WCs) as needed
- Onboarding, training, and providing continuous feedback to SPRMs/PRMs as needed, to ensure team members feel adequately supported to navigate complex patient interactions
- Ensuring that all PRMs in the region understand and execute core PRM duties when serving as acting Sr PRM, including (but not limited to):
- Meeting growth and retention targets
- Facilitating the “Welcome Visit” and orientation process for new Oak Street Health patients
- Assisting patients with Medicare / Medicaid / Managed Care questions and topic
- Serving as the clinic expert on insurance topics
- Assisting patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health
- Delivering an outstanding patient experience at every turn
- Assisting patients with finding appropriate resources for applying to public benefits, such as Public Aid, or Extra Help for prescription drugs
- Supporting the RVP in growing and improving the operations of the region, including communicating pacing on important metrics
- Other duties as assigned
Skills
- Computer Skills: Able to quickly navigate and use multiple computer programs including, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc
- U.S. work authorization
- 3 years experience and a demonstrated track record of high performance in the Patient Relations Manager and Sr Patient Relations Manager roles
- Excellent interpersonal skills, ability to work across the organization to support new workflows/programs
- A problem-solving orientation and a flexible and positive attitude
- Experience with and a supportive attitude toward our patient population of older adults
- Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
- Proficient PC skills; CRM experience preferred
- Bachelor degree or experience
- US work authorization
- Someone who embodies being 'Oaky'
- 3 years of management/team leader experience
Benefits
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
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