Note: The job is a remote job and is open to candidates in USA. Dialpad is an AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform. They are seeking a Senior AI Engineer to lead the development of their next-generation AI platform, focusing on autonomous workflow execution and multi-agent orchestration.
Responsibilities
- Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems
- Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows
- Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC
- Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long-term business strategy
- Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."
Skills
- 8+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Senior, Staff, or Principal Engineer) shipping complex, large-scale systems
- Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures
- Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps
- Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems
- Deep expertise in LLM Platforms: Inference optimization and fine-tuning strategies
- Advanced retrieval systems and memory architectures
- Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems
- Evaluation, observability, and safety frameworks for production AI systems
- Streaming infrastructure and voice/conversational AI
- Tool use, API execution frameworks, and human-in-the-loop validation systems
Benefits
- Competitive salary, comprehensive benefits, and real opportunities for growth
- Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential
- We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection
- Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success
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