Note: The job is a remote job and is open to candidates in USA. DISA Global Solutions, Inc. is a leading safety and compliance provider supporting more than 55,000 customers worldwide. The Senior Account Manager, Customer Success serves as the primary liaison for a dedicated portfolio of key DISA clients, focusing on nurturing long-term partnerships and driving strategic value.
Responsibilities
- Act as the main point of contact for a portfolio of assigned clients/owners, building trust and delivering proactive support and solutions
- Gain deep insight into each clients/owner's business model, hiring and onboarding processes, goals, KPIs, and workflows
- Develop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client/owner. Grow the account through Upsells and Cross Selling
- Serve as a strategic partner to client/owner by understanding their organizational structures and challenging them to consider innovative solutions
- Engage with client/owner stakeholders at all levels—from procurement teams to C-suite executives—to identify opportunities and close business
- Track and analyze sales trends, revenue generation, and potential competitive threats within accounts
- Consistently meet or exceed defined revenue targets and account growth objectives
- Ensure that all services provided align with client goals, expectations, and internal KPIs
- Lead and deliver impactful Quarterly Business Reviews (QBRs), highlighting service value, performance, and recommendations, often onsite and in person
- Prepare for and follow up on key meetings and engagements including presentations, site visits, and strategy sessions
- Proactively identify and resolve systemic issues, including performing root cause analysis and implementing solutions
- Coordinate with internal and external stakeholders to align on client/owner needs and project deliverables
- Oversee and follow up on client/owner escalations and open issues related to operations, billing, technology, or customer service
- Maintain accurate and up-to-date records of account activities, meetings, and communications in CRM (Salesforce)
- Share and implement account management best practices across the team
- Participate in additional projects and responsibilities as needed
- Additional duties as assigned
Skills
- High School Diploma or GED required
- 7 years of experience in strategic Account Management
- Proven success managing complex solutions with senior-level stakeholders, including C-suite executives
- Strong communication, negotiation, and presentation skills
- Ability to build and sustain relationships across all levels of an organization
- Organized, self-motivated, and results-driven, with excellent attention to detail
- Professional demeanor with high business maturity and problem-solving capabilities
- High level of proficiency in Microsoft Office and CRM tools such as Salesforce
- Willingness to work flexible hours and travel occasionally for client meetings or industry events
- Strong business writing practices and analytical skills, including the ability to interpret business and technical documents
- Bachelor's degree preferred, or equivalent work experience
- Preferably in the pre-hire screening, background screening, or HR services industry
Benefits
- Personal and Sick Paid Time Off.
- 401k with a highly competitive match.
- 11 Paid Holidays
- Medical/Dental and Vision.
- Group Life Insurance, HSA/FSA
- Employee Assistance Program
- Educational Assistance Program
Company Overview