Note: The job is a remote job and is open to candidates in USA. Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets, offering an AI-powered SaaS platform. The Solutions Consultant will engage with customers to understand their needs and provide tailored solutions, collaborating with sales and engineering teams to ensure successful implementations.
Responsibilities
- Directly engage with customers individually or as part of the sales team
- Oversee and advise on the implementation of the customers Upshop platform
- Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations
- Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches
- Extract business requirements from customers and translate them into a well-architected recommendation
- Develop and provide forward looking guidance and future state roadmaps
- Leverage known best practices and solutions to reduce risk to customer implementations
- Decompose future state goals into actionable execution plans
- Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals
- Subject Matter Expertise (SME) in Upshop’s Customer Journey and the Upshop platforms
- Attending weekly team meetings and onsite team workshops as scheduled
- Attending sales events and trade shows as scheduled
- Keep current on industry trends and product enhancements that will help customers
- Continuously leverage internal learning and competitive intelligence to enhance presentations and demonstrations
- Maintain demo environment scenarios including enhancements released to showcase product
- Partner with sales team to meet with customers to understand their business requirements and challenges
- Gather information to address specific needs / understand gaps
- Helps sales team build a business case for how our modules will be set up and used by customer and how to realize potential ROI for customer
- Recommends a design / configuration aligns with the customer’s objective
- Responsible for demoing compelling solutions to address a customer’s key business challenges and presenting a desired future state and delivers a competitive advantage with measurable outcomes
- Lead and document discovery sessions to understand the customer's business objectives and desired outcomes
- Consult customers on best practices for implementing Upshop solutions
- Present a vision of the solution, meeting the customer's requirements that will drive adoption and growth
- Assist the sales team and customer account managers on scoping SOWs
- Responsible for drafting SOWs including deliverables for assigned projects
- Lead scoping calls and make recommendations on scope to Customers and the revenue team
- Works with both internal teams and the customer teams to ensure the solution is correctly implemented
- Provide guidance and support throughout the sales process
- Provide prompt and detailed handoffs to Project Teams and Customer Success Managers (CSM) to deliver against the proposed solution
Skills
- 3+ Years of relevant solutions or sales consulting experience
- Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers
- Experience in customer support, including preparation of PowerPoint presentations, RFP responses, Scripted and Unscripted demos, business case development, Leading Discovery Design Session and/or implementation
- In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics
- Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media
- Ability to explain complex concepts in a clear and understandable way
- Speaks our customers' language
- Clear communicator who can command a room from a C-suite down to a practitioner
- Excellent presentation skills with experience demonstrating software products to customers with the skills to communicate the value a product brings over features a product offers
- Aptitude for finding solutions to meet customer needs based on our modules
- Works well with customers and internal teams to achieve common goals
- Understanding and addressing customer needs and ensuring their satisfaction
Benefits
- Work From Home
- Up to 30% Travel Required (Mostly Air Travel)
- Remote Meeting Camera Mandatory
Company Overview
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