Note: The job is a remote job and is open to candidates in USA. Lumen Solutions Group Inc. is a technology consulting services company based in Florida. The Senior SAP Functional Analyst is responsible for supporting, configuring, enhancing, and maintaining SAP solutions utilized across the organization while acting as a key liaison between business stakeholders and technical teams.
Responsibilities
- Provide ongoing production support, including incident management, break-fix resolution, planned releases, and emergency support activities
- Configure and maintain SAP applications based on business requirements and operational needs
- Analyze, troubleshoot, and resolve complex application issues while coordinating with technical teams when necessary
- Gather, document, and manage business requirements through structured analysis and stakeholder engagement
- Develop detailed functional specifications and collaborate with technical resources on development, testing, and implementation activities
- Support multiple business processes and recommend process improvements and system enhancements
- Participate in feasibility studies for new projects, system enhancements, and business initiatives
- Assist in solution design, configuration, testing, deployment, and post-implementation support
- Develop and execute test plans, support User Acceptance Testing (UAT), and validate testing outcomes
- Create and maintain system documentation, knowledge base articles, user guides, and training materials
- Monitor system performance and customer satisfaction metrics and recommend corrective actions when necessary
- Escalate critical issues appropriately and coordinate with internal and external support teams
- Support project status reporting and contribute to project planning activities
- Promote understanding of IT processes, SAP capabilities, and best practices across business units
- Mentor junior analysts and provide guidance to team members on SAP functionality and support processes
Skills
- Bachelor's degree in Information Technology, Computer Science, Business, or related field
- 7+ years of SAP Functional Analyst experience supporting enterprise SAP environments
- Hands-on experience with one or more SAP solutions including: SAP ERP, SAP SCM, SAP SRM, SAP CRM, SAP Ariba, SAP SuccessFactors
- Strong experience in SAP configuration, requirements gathering, testing, and production support
- Proven ability to analyze business processes and translate requirements into functional solutions
- Experience writing functional specifications and collaborating with technical development teams
- Strong troubleshooting, problem-solving, and analytical skills
- Excellent communication and stakeholder management abilities
- SAP certification(s) in relevant functional modules
- Experience supporting large-scale enterprise SAP implementations
- Knowledge of SAP integration methodologies and best practices
- Experience working in transportation, logistics, public sector, or large enterprise environments
- Prior experience mentoring junior analysts and leading functional initiatives
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