Note: The job is a remote job and is open to candidates in USA. LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As the first dedicated Senior RevOps Administrator, you will own the day-to-day configuration, data integrity, and access governance of Salesforce, and help rationalize the broader RevOps tech stack.
Responsibilities
- Own all declarative configuration of Salesforce: objects, fields, validation rules, flows, page layouts, and approval processes -- no custom code, no hand-offs for things you can build yourself
- Design and enforce data access governance -- maintain least-privilege profiles, permission sets, and sharing rules so sensitive account and contact data stays protected, especially at employee off-boarding
- Own CRM data quality: deduplication rules, field standards enforcement, regular audits, and proactive fixes for the issues we know we have and the ones we are about to discover
- Manage the full Salesforce release cycle: assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production on a disciplined weekly cadence
- Audit and rationalize existing customizations -- identify what can be replaced with standard Salesforce objects and build a migration roadmap with RevOps leadership
- Serve as primary liaison to IT for any request that requires code, managed packages, API integrations, or sandbox management -- scope the handoff cleanly and follow through
- Administer adjacent RevOps tools (Gong experience is a strong plus) and maintain a live inventory of all RevOps-owned systems, including contract renewal dates and integration dependencies
- Create and maintain internal documentation for all configurations, processes, and change logs so institutional knowledge stays in-house and outlasts any contractor relationship
Skills
- 5+ years of hands-on Salesforce administration experience in a B2B SaaS or high-growth tech environment (8+ years preferred -- we will assess depth, not just tenure)
- Salesforce Administrator certification (ADM 201) strongly preferred -- a meaningful signal of self-investment and platform commitment
- Deep proficiency with Salesforce Flow and declarative automation -- you build without code and know exactly when to hand something to engineering
- Strong grasp of CRM data models, user provisioning, access controls, data governance, and the lead-to-close sales process
- Disciplined, documentation-first approach to change management -- careless Salesforce changes are how we got here; disciplined ones are how we get out
- Excellent communication skills -- you translate technical changes for non-technical stakeholders and collaborate fluently with IT partners
- Gong administration experience -- we are expanding our Gong footprint and this will become a meaningful part of the role
- Background in Business Systems or IT roles that crossed over into CRM or RevOps administration
- Experience supporting 50+ person sales organizations at a company in a similar growth phase
- Familiarity with GDPR/CCPA data governance requirements within Salesforce
- Experience auditing and rationalizing a bloated RevOps tech stack -- fewer, better-integrated tools is the direction we are heading
Benefits
- Offers Equity
- Offers Bonus
- Flexible PTO
- Stock options
- Full health coverage
- Strong work-life balance
Company Overview