Note: The job is a remote job and is open to candidates in USA. Ncontracts, headquartered in Nashville, Tennessee, leads the industry in integrated risk management and compliance solutions for financial institutions. The Senior Product Manager will own product strategy and execution for the cybersecurity and audit product cluster, focusing on delivering intelligent solutions that enhance compliance and risk management for clients.
Responsibilities
- Lead customer discovery through interviews and data analysis to deeply understand compliance and risk management workflows, pain points, and unmet needs
- Own product roadmap and backlog for your product area, making prioritization decisions that balance customer value, technical feasibility, and business impact
- Write comprehensive scoping and positioning documents, PRDs and product specifications that give Engineering clear context on the problem, success criteria, and requirements
- Create detailed user stories, acceptance criteria, and mockups/wireframes in collaboration with UX
- Partner closely with Engineering throughout development - clarifying requirements, making trade-off decisions, reviewing implementations, and ensuring quality
- Drive product decisions for AI-powered capabilities within your domain, determining how we leverage intelligence to improve customer outcomes
- Conduct competitive analysis and market research to identify opportunities and inform product strategy
- Define success metrics for features and track adoption, usage, and customer outcomes post-launch
- Collaborate with Director of Product Operations on launch planning and cross-functional coordination
- Play a key role in GTM activities: craft positioning and messaging, create sales enablement materials, assist in the development of customer communications
- Work closely with Sales to support enterprise deals, gather competitive intelligence, and understand customer objections
- Partner with Customer Success to drive feature adoption, gather feedback, and identify expansion opportunities
- Write customer-facing documentation including release notes, help articles, and feature announcements
- Present product updates and demos to internal stakeholders and customers
- Serve as the voice of the customer internally, ensuring product decisions reflect real-world needs
Skills
- 7+ years of product management experience in B2B SaaS, with demonstrated success shipping products that drive measurable customer outcomes — not just launching features, but owning the full arc from discovery to adoption
- Proven track record of owning product strategy and roadmap in complex enterprise software environments
- Strong customer discovery skills with ability to synthesize insights into actionable product decisions
- Demonstrated ability to exercise independent judgment in determining methods and approaches on new or ambiguous assignments — you don't wait to be told how to solve a problem you haven't seen before
- Demonstrated success leading GTM activities including positioning, enablement, and launch execution
- Superior analytical skills with experience using product analytics tools (Pendo, Amplitude, or similar)
- Outstanding communication skills - ability to influence stakeholders at all levels and clearly articulate complex problems and solutions
- Experience in cybersecurity risk management, IT audit, or information security — either as a practitioner or as a PM serving these personas
- Familiarity with FFIEC examination frameworks, NIST CSF, NYDFS Part 500, or comparable cybersecurity regulatory requirements
- Background in GRC or security software serving financial institutions (FinTech/RegTech/SecTech)
- Understanding of compliance workflows and regulatory requirements
- Experience with products serving highly regulated industries
- MBA or relevant advanced degree
- Experience in companies undergoing technical transformation or platform consolidation
- Experience with AI/ML product development and deployment
- Familiarity with enterprise software sales cycles and customer success metrics
Benefits
- A fun, fast-paced work environment
- Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
- 11 paid holidays
- Community and social events to keep you connected and engaged
- Mental Health Benefits
- Medical, Dental and Vision insurance
- Company-paid Group Life Insurance, Short- and Long-Term Disability
- Flexible Spending Account & Health Savings Account
- Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
- Pet Insurance
- 401 (k) with company match with eligibility on Day 1 of employment
- 2 Paid Volunteer Time Off Days
Company Overview