Note: The job is a remote job and is open to candidates in USA. GeneDx is a company focused on helping patients get diagnosed earlier through genomics. The Senior EHR Integration Analyst serves as a senior technical resource responsible for supporting, implementing, and optimizing interoperability solutions across the EHR integration portfolio, leading complex integration initiatives and providing advanced technical leadership.
Responsibilities
- Serve as a primary support resource for EHR interoperability solutions and integration workflows
- Monitor, triage, investigate, and coordinate resolution of customer-reported issues and integration alerts
- Utilize Salesforce, ServiceNow, Jira, and other support tools to document, track, and manage support requests and enhancement opportunities
- Lead complex troubleshooting efforts and root cause analysis across Product, Engineering, Operations, vendors, and customer technical teams
- Participate in shared support rotations across the EHR Integration & Optimization team
- Lead and coordinate complex integration lifecycle activities across GeneDx's interoperability portfolio, including discovery, workflow analysis, requirements gathering, testing, implementation readiness, go-live support, and ongoing operational support
- Lead or support onboarding and implementation activities for EHR, interoperability, and vendor integration solutions
- Lead workflow discovery, technical requirements gathering, integration planning, and stakeholder discussions to deliver scalable interoperability solutions
- Develop, maintain, and execute documented testing scenarios, test scripts, and validation procedures for supported integrations
- Coordinate testing activities and support release validation, regression testing, and implementation readiness efforts
- Develop, maintain, and promote standards for integration documentation, workflow diagrams, testing artifacts, support runbooks, troubleshooting guides, and implementation records
- Document interface mappings, workflow decisions, message translations, dependencies, and operational considerations
- Work closely with Engineering, consultants, and interoperability platform resources supporting Redox, Corepoint, HL7 interfaces, APIs, and related technologies
- Serve as a technical subject matter expert for supported interoperability platforms, vendor capabilities, and integration workflows
- Demonstrate ownership by proactively coordinating stakeholders, driving discussions, documenting decisions, tracking action items, and ensuring issues progress to resolution
- Contribute to the continuous improvement of support, testing, documentation, and implementation processes across the interoperability portfolio
Skills
- 5+ years of experience supporting healthcare interoperability, EHR integrations, middleware technologies, or related healthcare applications
- Experience working directly with customers, vendors, and cross-functional stakeholders
- Strong analytical, troubleshooting, communication, and problem-solving skills
- Strong organizational, documentation, and follow-up skills
- Experience utilizing ticketing, project management, and support management systems
- Ability to manage multiple priorities and collaborate effectively across technical and non-technical teams
- Strong customer service mindset with a focus on issue ownership and resolution
Benefits
- Competitive compensation and benefits that reflect local market practices and legal requirements in each country where we operate, helping employees thrive both professionally and personally.
Company Overview