Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send automated communications using real-time behavioral data. They are seeking a Senior Director of Sales to lead their sales efforts in the EMEA region, focusing on driving revenue growth and developing a high-performing sales team.
Responsibilities
- Own and scale the EMEA sales organization, leading a team of Account Executives focused on mid-market through enterprise accounts across the region
- Set the regional go-to-market strategy, defining territory structure, segmentation, and growth priorities across diverse EMEA markets
- Elevate sales conversations: coach your team to move beyond features, uncover business challenges, and align Customer.io to meaningful outcomes
- Guide strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN to build trust and demonstrate long-term value
- Develop and execute regional territory plans that create healthy pipeline and support sustained, multi-year growth across EMEA
- Drive executive-level customer relationships, engaging directly with C-suite stakeholders on strategic deals and partnerships
- Lead and coach on outbound sales motion: ensure your team builds the majority of pipeline through outbound prospecting and proactive engagement within EMEA
- Partner cross-functionally with Marketing, Sales Development, Partnerships, and executive leadership to bring the best of Customer.io to every customer interaction
- Coach and enable your team across the full sales cycle, with a strong emphasis on thoughtful discovery and solution design
- Forecast with accuracy and provide executive-level visibility into pipeline health, deal progress, and regional performance trends
- Build and scale a world-class EMEA sales organization — hiring, onboarding, and developing exceptional talent, fostering a culture of integrity, collaboration, and high performance
- Represent Customer.io externally as a senior leader and regional ambassador, including at industry events and with key partners
Skills
- 10+ years of SaaS sales leadership experience, including building, scaling, and leading multi-layered sales organizations with AEs and potentially front-line managers
- Strong track record of driving solution/value-based selling motions that earn trust and deliver measurable customer outcomes at scale
- Proven ability to own and grow a regional P&L, with experience setting strategy and accountability for revenue targets across EMEA
- Experience selling into mid-market and enterprise segments, ideally in martech, CDP, or customer engagement platforms
- Deep expertise navigating complex, multi-country sales environments across EMEA, including varying market dynamics, buying behaviors, and cultural nuances
- Skilled in coaching teams on outbound pipeline generation and instilling the discipline needed to build the majority of pipeline through outbound efforts
- Skilled in coaching teams on discovery, consultative selling, and outcome alignment
- Executive-level presence — comfortable engaging with C-suite buyers, board-level stakeholders, and representing the company externally
- Data-driven operator who can forecast, manage to targets, and instill operational rigor across a complex, multi-market region
- Inspirational leader who balances accountability with development — motivating teams to perform at their best while growing their careers
- Collaborative partner who builds strong relationships across GTM, Product, and Customer Success
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
Company Overview