Note: The job is a remote job and is open to candidates in USA. GE Vernova is a company focused on providing services and maintenance activities on customers' sites. The Senior Customer Service Manager will act as the main point of contact for customers, ensuring timely resolutions and ongoing support, while also influencing strategy and managing resources.
Responsibilities
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area -
- Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
- Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
- Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work
- Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
- Has ability to assess quality of information given and ask pertinent questions to stakeholders
- Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
- Uses multiple internal and some external sources outside of own function to help arrive at a decision
- May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
- Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view
Skills
- Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)
- Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management
- Power Plant Operational/Outage and Project Management Experience
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs / projects
- Ability to document, plan, market, and execute program
- Established project management skills
Benefits
- Relocation Assistance Provided: Yes
- Bonus eligibility: discretionary annual bonus.
- Medical, dental, vision, and prescription drug coverage
- Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and financial planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
Company Overview