Note: The job is a remote job and is open to candidates in USA. TeamDynamix is a company focused on improving organizational processes, and they are seeking a Senior Consultant, Process Improvement. The role involves translating desired outcomes into successful practices by assisting clients with best practices, conducting assessments, and creating documentation and frameworks.
Responsibilities
- Manage a group of assigned work requests and business process consulting projects
- Identify and recommend improvements to business operations, services, and models centered around IT Service Management (ITSM), Project Portfolio Management (PPM) and AI and automation
- Develop process-focused capabilities to increase organizational agility and responsiveness to change
- Deliver webinars & workshops on IT Service Management and ITIL-related topics such as Incident Management, Change Management, and Problem Management
- Deliver webinars & workshops on Project Portfolio Management topics such as Project Management methodologies (e.g., Waterfall, Agile, Kanban), Project Request Evaluation, and Resource Management
- Deliver webinars & workshops on Conversational AI strategy and business process requirements to streamline and automate processes
- Perform TeamDynamix Work Management health checks reviewing configuration and usage and providing recommendations
- Assist clients with defining and documenting the core processes necessary for successful adoption of the TeamDynamix application
- Provide one-on-one, service management, PPM and AI & Automation related coaching to business leaders within the TeamDynamix client base
- Act as a solutions architect by guiding and participating in the ongoing development of internal processes. Also act as a subject matter expert for other members of the TeamDynamix Professional Services team
- Contribute to sales and marketing activities by contributing to webinars, attending industry conferences/tradeshows and presenting at the annual TeamDynamix Converge
- Assist in the creation of best practices training content for course and certification development
- Communicate with co-workers, management, clients, and others in a courteous and professional manner
- Conform with and abide by all regulations, policies, work procedures and instructions
Skills
- 4-year college degree
- Ten or more years of experience working and being a leader on project teams or processes
- 5 or more years of experience working and being a leader on service management teams or processes
- Ability to define business requirements and translate into creative solutions
- Excellent communication and facilitation skills to advise clients
- Ability to build and sustain client relationships of trust and respect
- Strong presentation and interpersonal skills
- Master's degree
- Industry certifications such as PMP, ITIL, KCS, AI, or operational/process-based methodologies (e.g., Lean)
- Foundational technical skills to include in-depth understanding of project management and service management software and web-based applications
- Previous experience with TDX products
- Experience with documenting and improving business processes
- Previous exposure or experience to Conversational AI best practices
Benefits
- Offers Bonus
- Comprehensive health insurance plans.
- Wellness programs that promote physical and mental well-being.
- Traditional and Roth 401(k) savings options with company match.
- Remote-first with flexible working hours.
- Prioritized work-life balance, with 15 observed days off in addition to PTO.
- Family-friendly policies including paid parental leave.
- Paid life insurance, short-term, and long-term disability insurance.
- Regular acknowledgement of achievements with recognition programs.
- Counseling services and resources for personal and professional challenges.
- Transparent communication about company goals, strategy, and performance.
- Regular feedback sessions and performance reviews.
- Anti-bias and anti-harassment training programs.
- Trust and autonomy in decision-making within your role.
- Work environment that encourages you to be your authentic self.
- Flat management structure with approachable leaders who want to hear your feedback.
Company Overview