Note: The job is a remote job and is open to candidates in USA. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Senior Associate in the Client Analytics Services team, you will bridge the gap between industry-specific products and customer strategic goals, managing customer success and delivering actionable insights.
Responsibilities
- Drive Execution: Manage the day-to-day flow of customer success, from initial post-sale setup through the renewal cycle
- Lead Customer Meetings: Serve as a reliable point of contact for agency and customer teams, comfortably leading meetings and presenting findings independently
- Data Storytelling: Leverage the Crossix Measurement Suite to interpret data and build clear, actionable narratives that inform marketing decisions and highlight product value
- Project Management: Oversee delivery timelines and milestones, providing clear feedback to internal teams to ensure high-quality, on-time deliveries
- Collaborative Problem Solving: Use critical thinking and cross-functional collaboration to troubleshoot complex results and answer the customer’s core business questions
Skills
- 3+ years in an analytical and customer-facing role
- Proven ability to support customer relationships and communicate with external partners
- Experience working with data and navigating problems using data
- Strong critical thinking skills and the ability to troubleshoot complex results
- Exceptional organizational skills and rigorous attention to detail
- Willingness to travel to key customer meetings
- Experience in Life Sciences
- Marketing analytics experience
- Direct experience with the Crossix Measurement Suite
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Company Overview
Company H1B Sponsorship