Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is committed to simplifying the health care experience and creating healthier communities. The Senior Analyst will support financial integrity and operational alignment across a large-scale call center outsourcing portfolio, managing complex financial workflows and delivering actionable insights to stakeholders.
Responsibilities
- Lead end-to-end vendor invoice validation, reconciliation, and issue resolution, ensuring accuracy and adherence to contractual agreements
- Develop and manage accruals, forecasts, and financial projections utilizing operational data, workforce inputs, and contract structures
- Establish and maintain scalable financial controls and reconciliation processes to improve transparency, consistency, and audit readiness
- Identify, investigate, and resolve discrepancies across multiple data sources (e.g., vendor reporting, workforce management systems, financial systems)
- Design and maintain advanced AI-driven financial and operational models to support cost forecasting, capacity planning, and performance tracking
- Translate workforce planning inputs (e.g., Erlang modeling, IEX outputs) into financial implications and business insights
- Build advanced models, calculators, templates, and simulations by integrating statistical methods with AI/ML algorithms
- Leverage automation and advanced analytics techniques to improve data accuracy, efficiency, and scalability of reporting processes
- Synthesize complex datasets into clear, executive-ready insights to support short-term operational decisions and long-term planning
- Present findings and recommendations to stakeholders across Finance, Operations, and Vendor Management functions
- Support business case development, vendor strategy initiatives, and operational planning activities
- Serve as a key analytical resource bridging strategy, planning, and execution across cross-functional teams
- Develop subject-matter expertise in vendor contracts and Statements of Work (SOWs), ensuring financial outputs align with contractual terms
- Support contract development through pricing analysis, financial modeling, and performance metric design
- Conduct regular vendor calibrations and performance discussions to ensure alignment and continuous improvement
- Identify cost optimization opportunities and performance improvement actions across vendor engagements
- Evaluate existing processes and identify opportunities to improve data integrity, reporting accuracy, and operational efficiency
- Develop and implement scalable solutions to address complex, non-standard business challenges
- Operate with minimal guidance while managing multiple priorities and delivering high-quality outputs in a fast-paced environment
- Influence stakeholders and provide guidance to peers through expertise and analytical insight
Skills
- 5+ years of experience in financial analysis, forecasting, reconciliation, and/or budgeting within complex operational environments
- Experience in call center operations, workforce management, or vendor management environments
- Advanced proficiency in Excel and financial modeling
- Experience working with workforce management tools (e.g., IEX) and operational reporting systems
- Proven solid problem-solving skills with experience managing multiple priorities and resolving data discrepancies
- Demonstrated ability to communicate complex analysis clearly and effectively to diverse stakeholders
- Experience working cross-functionally with internal and external partners
- Experience interpreting vendor contracts and translating requirements into operational and financial models
- Experience with Genesys or call routing optimization platforms
- Background in process improvement, automation, or advanced analytics techniques
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
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