Note: The job is a remote job and is open to candidates in USA. Room to Read is a nonprofit organization dedicated to promoting literacy and gender equality in education. They are seeking a Salesforce & Fundraising Operations Associate to support and optimize their fundraising systems and data operations, ensuring effective donor engagement and performance through reliable data and actionable insights.
Responsibilities
- Maintain the integrity, accuracy, and usability of fundraising data across Salesforce NPSP and related systems
- Create, maintain, and enhance Salesforce dashboards, reports, and analytics to support fundraising strategy and decision-making
- Develop complex Salesforce reports, including matrix reports, joined reports, cross-object reporting, formula fields, bucket fields, and custom views
- Monitor and improve data quality, including donation processing, imports, constituent records, revenue tracking, and soft credits
- Conduct data analysis and provide insights on fundraising performance, donor trends, and key metrics
- Prepare data, reports, and analyses for leadership presentations, planning discussions, and strategic decision-making
- Design and implement processes that improve fundraising teams' access to accurate constituent and donor information
- Identify opportunities to streamline workflows and improve operational efficiency across fundraising systems
- Serve as a trusted partner to Development & Communications, Finance, and IT stakeholders, providing responsive support and guidance
- Gather requirements, clarify objectives, and translate business needs into effective system, reporting, and process solutions
- Manage user access, permissions, and day-to-day Salesforce administration and troubleshooting
- Develop and deliver user training, onboarding resources, and documentation that promote effective system use and adoption
- Lead CRM enhancements, system improvements, and process optimization initiatives from planning through implementation
- Coordinate project activities, testing, timelines, and stakeholder communications while managing multiple priorities across teams
- Evaluate proposed changes and implement improvements that strengthen efficiency, data quality, reporting effectiveness, and user experience across global operations
Skills
- Minimum 3 years of hands-on Salesforce administration experience, including reporting, dashboards, workflows, and data management
- Strong experience gathering requirements, understanding stakeholder needs, and translating business objectives into effective CRM, reporting, and process solutions
- Demonstrated ability to manage multiple priorities and competing stakeholder requests while exercising sound judgment, setting expectations, and communicating effectively
- Experience maintaining data quality, data integrity, and governance across interconnected systems, with an understanding of how changes in one system or process may impact others
- Excellent communication, listening, and relationship-building skills, with the ability to work effectively with both technical and non-technical stakeholders
- Strong analytical, problem-solving, and critical-thinking skills, with the ability to identify practical, scalable solutions
- Strong organizational and project management skills, including the ability to manage projects, deadlines, and changing priorities
- Experience supporting end users through training, troubleshooting, and adoption of business systems and processes
- Advanced Excel skills, including pivot tables, formulas, lookups, and data analysis
- Salesforce Administrator certification
- Experience supporting fundraising, donor management, advancement, membership, or nonprofit operations
- Experience working with integrated CRM, finance, reporting, or data platforms
- Experience working in a global organization across multiple countries, currencies, and reporting environments
- Familiarity with SQL, data querying, Salesforce integrations, or Apex
Benefits
- 100% employer-paid premiums foryourmedical, dental, and vision coverage
- 50% medical and 100% dental and vision premium coverage for eligible dependents
- 22daysof PTO(+1additionaldayaccruedeach year up to 27 days)
- 12.5paid holidays
- Enrollment in a 401(k) plan with up to a 6% match
- $600/yrallowance for home office
- Certified Great Place to Work
Company Overview