Note: The job is a remote job and is open to candidates in USA. 908 Devices Inc. is revolutionizing chemical analysis with its innovative handheld devices. They are seeking a mid-level Salesforce Administrator with specialized expertise in Salesforce Experience Cloud to build and manage their partner portal, ensuring an effective user experience and supporting partner onboarding and engagement.
Responsibilities
- Architect, build, and launch the 908 Devices Salesforce Experience Cloud partner portal, establishing the foundation for our partner ecosystem
- Design and maintain portal pages, layouts, navigation, and branding using Experience Builder, ensuring an intuitive and professional user experience
- Configure and manage partner user profiles, roles, permission sets, sharing rules, and access controls in alignment with Salesforce security best practices
- Build and maintain Flows, approval processes, and automation to streamline partner workflows within the portal
- Work with internal stakeholders to publish portal content including resources and sales enablement materials accessible to channel partners
- Conduct proactive system maintenance including sandbox management, health checks, security reviews, and Salesforce release readiness assessments
- In partnership with the Channel Management team, coordinate and support end-to-end partner onboarding process: provisioning new partner accounts and users, delivering orientation and training, and driving adoption of portal features
- Serve as the primary point of contact for external channel partners navigating the portal, resolving issues promptly and professionally
- Create and maintain partner-facing training materials, user guides, and FAQs to support self-service adoption
- Monitor partner engagement and portal adoption metrics; identify and act on opportunities to improve the partner experience
- Manage partner user lifecycle—including deactivations, role changes, license updates, and access updates—in response to partner relationship changes
- Partner closely with the Channel management team to translate partner program requirements into portal features and workflows
- Collaborate with Sales & Marketing to surface partner deal registration, lead sharing, and pipeline visibility within the portal
- Gather and translate business requirements from stakeholders into scalable, best-practice Salesforce configurations
- Communicate platform changes, new features, and maintenance windows to internal teams and external partners
- Maintain a portal roadmap aligned with the partner program strategy, prioritizing enhancements based on partner feedback and business needs
- Perform all aspects of Salesforce user and license management, including new user setup, role hierarchy, and permission management
- Manage and improve data quality within the portal and CRM through validation rules, deduplication, and data governance practices
- Create and maintain reports and dashboards to surface partner activity, onboarding status, and portal engagement metrics
- Work with integrated applications including MuleSoft, Pardot, and other connected tools in the 908 Devices technology stack
- Maintain technical documentation of configurations, processes, and customizations
Skills
- A minimum of 2 years of hands-on Salesforce Administration experience
- Proven experience designing, building, or managing a Salesforce Experience Cloud portal (partner portal, customer community, or similar)
- Strong command of Experience Builder, user management, sharing and visibility settings, and Salesforce Flow
- Excellent communication skills with the ability to work directly with external partners and internal executives alike
- Salesforce Certifications or equivalent experience
- Experience Cloud Consultant
- Salesforce Certified Advanced Administrator
- Platform App Builder
- Experience supporting channel partner programs or working in a partner-facing role
- Familiarity with Salesforce PRM (Partner Relationship Management) features
- Experience with DemandTools, MuleSoft, Pardot/Marketing Cloud Account Engagement, or similar connected platforms
- Active participation in the Salesforce Trailblazer community
- 2–5 years of hands-on Salesforce Administration experience
Benefits
- Annual incentive bonus
- Sales commission
- Long-term incentives
Company Overview