Note: The job is a remote job and is open to candidates in USA. Open Management is a property management company focused on improving affordable housing through hands-on management. The Sales Representative role involves responding to inquiries from prospective residents, nurturing leads, scheduling tours, and converting interest into signed leases.
Responsibilities
- Promptly answer inbound phone calls, emails, text messages, and online inquiries from prospective residents
- Provide accurate information about apartment availability, pricing, amenities, floor plans, community features, and lease terms
- Schedule apartment tours and coordinate with onsite leasing staff when appropriate
- Conduct consistent follow-up with prospects before and after tours through phone, email, and text to encourage lease conversions
- Maintain ongoing communication with prospective residents throughout the leasing process until a leasing decision is made
- Qualify prospective residents by understanding their housing needs, desired move-in dates, budget, and preferred apartment features
- Guide prospects through the application process and answer questions regarding required documentation and next steps
- Accurately document all interactions, notes, and follow-up activities within the company’s CRM and property management software
- Meet or exceed response time, follow-up, appointment-setting, and leasing performance goals
- Build positive relationships with prospective residents while providing an outstanding customer experience that reflects the client’s brand
- Collaborate closely with onsite leasing teams and property managers to ensure seamless communication and handoff of qualified prospects
- Stay knowledgeable about community promotions, pricing updates, occupancy changes, and local market conditions
Skills
- Excellent verbal and written English skills
- Friendly, professional phone presence with ability to build rapport quickly
- Strong active listening and customer service abilities
- Comfortable guiding prospective residents through the leasing process
- Proven ability to follow up consistently and convert inquiries into appointments and leases
- Skilled at overcoming objections with a consultative, customer-first approach
- Proficient with CRM systems, property management software, Microsoft Office, and Google Workspace
- Experience with platforms such as Yardi, AppFolio, Entrata, RealPage, ResMan, or similar
- Strong attention to detail with excellent organizational and time management skills
- Ability to manage multiple conversations and follow-up tasks simultaneously
- Takes ownership of performance metrics and consistently follows established processes
- Experience working remotely or as a virtual assistant
- Thrives in a fast-paced, remote work environment
- Apartment Leasing Experience (Highly Preferred)
- 2+ years of apartment leasing or residential property management experience
- Previous roles as Leasing Consultant, Leasing Specialist, Leasing Agent, or similar strongly preferred
- Knowledge of leasing processes, Fair Housing principles, and resident communication
- Bilingual (English/Spanish) is a plus
Company Overview