Note: The job is a remote job and is open to candidates in USA. Jacobs is a company focused on solving critical global challenges through innovative solutions. The Sales Operations Manager will lead the preparation and production of proposals for U.S. Navy projects, ensuring high-quality submissions and maintaining client satisfaction within the federal portfolio.
Responsibilities
- Maintain client satisfaction within business and client groups, specifically within our U.S. Federal Navy portfolio
- With little or no supervision, independently perform research, writing, editing, and proposal production and coordination for various sales/business development efforts to meet internal and external deadlines, with a focus on U.S. Navy SF330s, proposals, and Task Order RFP development and management
- Lead complex, major strategic proposal efforts; edit, write, coordinate, and ensure compliance and quality; oversee preparation/writing of proposal sections by others
- Exercise sound judgment and leadership to make timely decisions on compliance-related issues and other issues impacting the development, production, and on-time delivery of high-quality proposals
- Understand and apply Jacobs’ sales best practices and processes for opportunity assessment, proposal development, and knowledge management
- Support account and capture teams in integrating pursuit strategy and win themes. May lead the integration of the pursuit strategy/win themes on major/strategic efforts
- Charter proposal team, writers, and review teams to streamline proposal development and maximize the document quality
- Assemble proposal teams and manage proposal and production staff on assigned efforts
- Lead geographically dispersed proposal teams and be able to do this remotely
- Routinely establish and enforce document management and organization best practices using proposal SharePoint sites. Support and encourage document close-out, and file-sharing
- Lead communications and content collection with external teaming partners and subcontractors
- Prepare and confirm compliant proposal deliverables
- Lead the proposal development process, including meeting client requirements, internal and external schedule milestones, and proposal budget
- Proactively communicate issues/variances, resource needs, or other issues; seek input and support, and help develop solutions in a timely manner
- Write or edit content for some non-technical sections, including interviewing subject matter experts and tailoring resume and project description content
- Accountable for and oversee QA/QC of proposal documents
- Contribute suggested improvements/additions to proposal development processes
- Prioritize own and others’ work to meet proposal/team deliverables
- Maintain robust internal client network within the business unit and/or client account teams
- Demonstrate excellent oral and written communication and active listening skills
- Use communication and negotiation skills to guide, influence, and coordinate others
- Lead communications with graphic design, document publishing, production staff, technical writer/editors, and other proposal team members
- Possess advanced understanding of enterprise objectives and services provided by business markets
- Implement company image/brand guidelines on assigned projects
- Follow up on completed projects and write-up and apply lessons learned to future efforts
- Analyze complex issues and use sound judgment and experience to develop solutions for a wide range of sales-related activities and issues
- Work with technical teams to develop outlines for compliant, responsive technical content and conceptual-level proposal graphics
- Facilitate effective communication between supporting functions including technology, estimating, contracting, and project controls staff during proposal development
- Accurately budget and track level of effort for proposal team
- Understand the basic concepts of a cost volume sufficient to oversee compliance and manage its production
- Able to read the technical scope, understand the salient points, and be comfortable participating in discussions of technical approach
- Seen as a go-to person for sales information and resources
- Follow enterprise health and safety policies and procedures and escalate issues, if needed
Skills
- BS/BA in management, journalism, English, or technical discipline OR 5+ years of relevant proposal management experience in lieu of degree
- 5+ years of relevant experience managing and developing proposals, presentations, and related sales or business development deliverables
- 2+ years of experience with U.S. federal clients for A-E services, facilities and infrastructure, and/or environmental related SF330s and proposals
- Proposal experience in the engineering, architecture, environmental, and/or construction industries
- Advanced English writing, editing and proofreading skills, with an eye towards sales messaging, themes, proposal aesthetics, quality, and content
- Strong leadership qualities able to direct proposal teams, help drive the sales/proposal process, and coordinate/negotiate with teams both in person and remotely
- Team player, comfortable and flexible working with a variety of personalities and team compositions
- Well organized, able to manage multiple tasks concurrently and engage with various stakeholders/reviewers
- Ability to work successfully with diverse teams, from junior Inside Sales staff to senior company leaders
- Ability to lead a proposal team, establish and communicate a plan, and produce high quality outcomes
- Marketing and proposal experience for U.S. federal clients, including SF330s, RFPs, and Task Order RFPs (Navy preferred)
- Proficient in Adobe creative suite including InDesign (preferred)
- Experience with a customer relationship management (CRM) system (SalesForce preferred)
Benefits
- Employees have access to medical, dental, vision, and basic life insurance
- A 401(k) plan
- The ability to purchase company stock at a discount
- Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan
- Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees
- Seven paid holidays
- Caregiver leave
- Certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock
- Hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations
Company Overview