Note: The job is a remote job and is open to candidates in USA. NinjaOne is a company that simplifies IT work for customers globally. They are seeking a Sales Manager for their Customer Base to lead a team of Account Executives in driving revenue growth, focusing on coaching, strategy execution, and operational excellence.
Responsibilities
- Hire, train, and develop a team of Account Executives, providing strategic coaching and actionable feedback to drive performance
- Establish and maintain KPIs, conduct performance reviews, and implement structured development plans to support career growth
- Foster a results-driven, customer-first culture, ensuring the team maintains high levels of accountability, motivation, and collaboration
- Oversee and refine sales strategies for cross-sell, up-sell, and expansion opportunities within the customer base
- Ensure the team effectively manages the full sales cycle, from discovery and demo to negotiation and close
- Identify and address potential churn risks, proactively developing retention strategies
- Maintain rigorous pipeline management and forecasting accuracy within Salesforce, ensuring transparency and accountability
- Implement best practices for account management, ensuring process consistency, efficiency, and scalability
- Analyze key sales metrics, trends, and performance data to refine team strategies and drive continuous improvement
- Build and maintain executive-level relationships with key customers, serving as an escalation point and strategic advisor
- Partner with Sales, Marketing, Product, Support, and Customer teams to align on revenue-driving initiatives
- Advocate for customer needs internally, ensuring NinjaOne delivers value-driven solutions that drive long-term success
Skills
- 2-3 years of leadership experience managing a team of Account Executives, Account Managers, or similar customer-facing sales roles in B2B SaaS
- Proven track record of leading high-performance teams and consistently exceeding revenue targets
- Strong consultative selling expertise, with the ability to build trust, uncover needs, and drive business outcomes
- Analytical and strategic mindset, with experience using data to optimize team performance and identify opportunities
- Excellent communication, negotiation, and executive presence, with experience managing complex deals and escalations
- Experience with Salesforce and other sales enablement tools
- You embody NinjaOne's core values—Curiosity, Integrity, Kindness, Humility, and Innovation—and are committed to fostering these qualities within your team
- Background in IT Operations, SaaS, or cloud technology preferred
Benefits
- Full-time work that is hybrid remote
- Comprehensive benefits package, which includes medical, dental, and vision insurance
- 401(k) plan
- Unlimited PTO
- Opportunities for growth and advancement
Company Overview