Note: The job is a remote job and is open to candidates in USA. Pantheon is a WebOps Platform that powers the open web, serving over 300,000 sites for various prominent clients. They are seeking a Revenue Operations Senior Manager to enhance operational excellence within their Support and Professional Services teams, focusing on building processes and systems that improve customer experiences and drive revenue outcomes.
Responsibilities
- Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation
- Support annual and quarterly planning: staffing models, utilization targets, service-level commitments, and coverage alignment for onboarding, implementation, and support teams
- Build and optimize reporting on services delivery, support performance, CSAT, time-to-value, and escalation trends
- Lead root-cause analysis on support escalations, services delivery gaps, and onboarding friction to identify systemic improvement opportunities
- Translate operational data into actionable insights for Services and Support leaders to improve efficiency and customer experience
- Partner with RevOps peers to ensure smooth handoffs across Sales, CS, and Services functions — particularly around onboarding and implementation workflows
- Work closely with Enablement to ensure systems and processes are embedded in day-to-day Support and Services workflows
- Manage and optimize the Support and Services tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross-functionally on systems that span the revenue cycle
Skills
- 6–10 years of experience in Revenue Operations, Services Operations, Support Operations, or Business Operations in a B2B SaaS environment
- Familiarity with services delivery models: professional services, onboarding, implementation, and/or technical support operations
- Strong analytical and modeling skills — comfortable building utilization models, SLA tracking, escalation analyses, and capacity plans
- Ability to synthesize complex data into clear recommendations and business narratives
- Excellent project management skills with experience driving cross-functional initiatives
- Strategic thinker who can balance long-term planning with hands-on execution
- A hands-on ownership mindset
Benefits
- Industry competitive compensation and equity plan
- Flexible time off, sick days, and 13 paid holidays
- Comprehensive medical insurance including Health, Dental, and Vision
- Paid parental leave (plus fertility, adoption, and other family planning benefits)
- In-office workspace
- Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
- Events and activities both team-based and company-wide that inspire, educate, and cultivate
Company Overview