Note: The job is a remote job and is open to candidates in USA. Penta Group is a leading corporate affairs advisory firm that helps organizations navigate complex business challenges. The Revenue Operations Manager will be responsible for building systems and processes to support go-to-market teams, ensuring accurate revenue forecasts and data quality as the company scales.
Responsibilities
- Serve as the business owner of Salesforce by configuring and creating fields, stages, workflows, and reports to match how the business actually operates
- Own the revenue tech stack, including CRM, marketing automation, and sales engagement tools
- Lead the evaluation, implementation, and integration of tools that improve team productivity and data quality
- Ensure systems are configured to support reporting needs and operational workflows
- Run the recurring forecasting process, including a weekly pipeline review with commercial leadership, a bi-weekly forecast submission to Finance, and a monthly close-out summary that compares forecast to actuals and identifies sources of variance
- Establish clear deal inspection criteria so forecast calls are grounded in data to drive meaningful improvements in forecast accuracy as a tracked, reported metric
- Build and maintain bottom-up and top-down forecasting models that translate accurate CRM pipeline data into reliable near-term and long-term revenue projections for Finance and the CGO; proactively identify, flag, and correct forecast errors in real time
- Partner with Finance and commercial leadership on GTM planning and revenue performance analysis
- Develop the reporting infrastructure end-to-end, ensuring accurate, real-time data across all deal stages to provide leadership with a clear, trusted view of pipeline health, stage progression, and conversion trends
- Lead the development of sales enablement materials, process documentation, and training to support global GTM initiatives
- Implement scalable sales processes across the customer lifecycle, from lead generation and pipeline management through to renewal and expansion
- Continuously evaluate and improve existing workflows to reduce friction and improve conversion rates at each stage of the funnel; support territory planning, capacity modeling, quota setting, and compensation plan design
- Own data management practices including field standardization, record hygiene, deduplication, and data governance policies
- Drive CRM adoption and behavior change across the commercial team — enforce data entry standards not just through system rules but through manager accountability, rep enablement, and demonstrating the value of clean data in deal reviews
Skills
- A Bachelors degree
- 5 - 7 years of progressive experience in Revenue Operations, Sales Operations, or a related commercial operations function
- Deep, hands-on execution experience is essential — this role requires someone who has personally built the processes, owned the systems, and produced the reporting end-to-end, not just directed others to do so
- Demonstrated track record of owning RevOps processes, systems, and reporting in a high-growth environment
- An exceptional level of expertise in Salesforce administration and reporting, with possession of professional certifications being highly desirable
- Proficiency in BI tools (e.g., Tableau, Looker) and advanced Excel or Google Sheets skills
- A strong analytical background with a particular emphasis on revenue forecasting and pipeline analysis
- The ability to build and maintain bottom-up and top-down forecasting models, run pipeline analysis with accuracy and rigor, and produce executive-level reporting that connects current pipeline data to projected revenue outcomes
- The ability to quantify and track forecast accuracy improvement over time (e.g., reducing variance from actuals)
- A solid understanding of industry-relevant revenue metrics, including APV, NRR, churn, pipeline conversion rate, utilization, LTV, and CAC
- Proven ability to work across functions and influence stakeholders at all levels without direct authority
- Experience leading complex, cross-functional projects and driving organizational change
- The ability to manage multiple priorities simultaneously and deliver results in a fast-paced, evolving environment
- Experience with marketing automation or sales enablement tools is a plus
- Experience with HubSpot administration is a plus
Benefits
- Excellent medical, vision, and dental insurance through Cigna and UNUM, with the company covering 90% of individual employee premiums and 50% of dependent premiums
- A 401(k) plan with a generous employer match, contributing 100% on the first 3% of salary deferred and 50% on the next 2%, helping employees maximize their retirement savings
- Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance
- 12 weeks of paid parental leave
- Flexible Paid Time Off (PTO) policy and a generous holiday schedule (Penta follows the federal time off calendar)
- A monthly cell phone reimbursement
- Frequent firm-wide social events and team-building activities
- Access to Employee Assistance Programs (EAP), including confidential counseling and resources for personal and work-related issues
- Health & Wellness Initiatives, including a gym membership program (One Pass Select), mental health resources, and access to virtual health consultations
- Discounted employee-paid pet insurance coverage through Nationwide
Company Overview