Note: The job is a remote job and is open to candidates in USA. OP is a technology consulting and solutions company that offers advisory and managed services across various fields. They are seeking an experienced Operations Program Manager to lead the execution of retail and telco repair, maintenance, supply fulfillment, and warehouse operations across North America, ensuring compliance and driving process improvements.
Responsibilities
- Oversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service performance
- Track corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readiness
- Convert improvement findings into standard operating procedures, training materials, and repeatable workflows
- Drive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consistency
- Partner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalations
- Collaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail partners
- Support new product introduction, retail refresh activities, OPEX planning, operational scaling, special projects, and occasional extended operational hours
Skills
- Requires a minimum of 3 years of project or program management experience in retail operations, supply chain, logistics, or a related field
- Minimum 3 years of experience in repair and maintenance, supply fulfillment, warehouse operations, vendor management, or 3PL management. Experience supporting big-box retail, retail field operations, or multi-site retail execution
- Strong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service reviews
- Strong organization, written and verbal communication, and ability to manage multiple priorities in a fast-paced environment
- Proficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams, external agencies, and retail partners
- Ability to travel within the U.S. and Canada as business needs require
- Preferred background in consumer electronics, tech retail, or similar industries
- Six Sigma, PMP, or other process improvement/project management certification
Benefits
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
Company Overview
Company H1B Sponsorship