Note: The job is a remote job and is open to candidates in USA. RealPage, Inc. is a company focused on operations within the multi-family real estate market, and they are seeking a Resident Billing Analyst II. This role involves conducting research and analysis to identify billing errors and working collaboratively with various teams to resolve client utility billing concerns.
Responsibilities
- Manage the Resident Billing Research Queue and investigate, research, and resolves matters of significance regarding utility billing
- Reviews work prepared by Resident Billing Operations to identify financially impacting errors
- Applies adjustments to future billings periods when financially impacting errors occurs
- Completes root cause analyses on financially impacting errors to identify gaps in current processes
- Collaborates with operational leaders on recommendations and remediation plans to ensure issues are adequately addressed
- Handles escalations from client success using full discretion on course of action to remedy the problem and deliver on time accurate billing
- Analyze system alerts for accuracy of billing and rate calculation prior to client review
- Complete and review billing changes and line-item allocation for regulatory compliance
- Provide supplemental operational and tactical support to Operation team when bandwidth allows
Skills
- Minimum of 3 years of experience in a billing, financial or accounting role
- 1+ years of experience in audit, data or research analysis
- Excellent analytical skills with the ability to interpret complex data and identify areas of improvement
- Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences
- Works independently with minimal oversight
- Experience in Multifamily, Utility Billing or Invoice Processing
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Company Overview
Company H1B Sponsorship