Note: The job is a remote job and is open to candidates in USA. Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. The Research Recruitment Coordinator will play a key role in executing user research projects, handling logistics, communications, and data tracking to ensure smooth project execution.
Responsibilities
- Participant Recruitment and Scheduling: Assist with identifying, screening, and scheduling participants for in-person and remote studies
- Research Logistics: Coordinate study setup, manage session invites, track attendance, and ensure smooth day-of execution
- Communication Management: Serve as a point of contact for participants-sending confirmations, reminders, and follow-ups
- Data Tracking and Documentation: Maintain accurate participant and project records; support panel database updates
- Tool Support: Help maintain and organize research tools, documentation, and shared resources
- Incentive Processing: Assist with participant payments and ensure timely delivery of incentives
- Collaboration: Work closely with senior leaders to identify process improvements and enhance team efficiency
- Administrative Support: Provide general coordination and administrative support for ongoing research initiatives
Skills
- 1–2 years of experience in research coordination, project coordination, marketing operations, or administrative support
- Exceptionally organized and detail-oriented, with strong time management skills
- Excellent written and verbal communication skills
- Able to multitask effectively and stay calm under pressure
- Comfortable using tools such as Google Workspace, Jira, Respondent, UserInterviews and/or Qualtrics
- A proactive problem solver who enjoys supporting a collaborative team
- Passionate about understanding users and improving digital experiences in the iGaming space
- Experience in SaaS, gaming, or agency environments a plus
- Experience in iGaming is not required but would be a great bonus
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