Note: The job is a remote job and is open to candidates in USA. RSi is a recognized leader in healthcare revenue management, serving healthcare providers for over 20 years. The Remote Patient Account Representative is responsible for the resolution and collection of outstanding patient account balances while delivering exceptional customer service and professionalism.
Responsibilities
- Service each interaction with the quality and integrity standards of Receivable Solutions and our healthcare provider clients
- Maintains acceptable levels of productivity
- Understands and effectively utilizes assigned client software systems
- Makes and receives consecutive calls in a call center environment
- Documents all activity, maintains / organizes unit, and responds to all communication and/ or verbal inquiries from all relevant parties
- Handles inbound and outbound telephone calls to patients with the goal of collecting payments in full or arranging a payment plan, while resolving all patient questions or concerns within the acceptable standards of assigned creditor clients
- Models appropriate behavior in the handling of difficult interactions or accounts
- Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), and any other applicable Federal, state, and local laws and company policies and procedures
- Adheres to applicable policies, hospital/physician billing/departmental practices, and 3rd party requirements
- Performs other related duties as assigned
Skills
- Excellent verbal and written communication skills
- Ability to handle and maintain confidential information
- Strong work ethic
- High School Diploma or GED required
- 1+ years of call center experience
- 1+ years of experience with accounts receivable, healthcare billing and collections
Benefits
- Competitive pay with ample opportunities for professional growth.
- Fully remote position with a stable Monday–Friday schedule.
- Collaborative, performance-driven environment with expert leadership.
- Mission-driven work supporting essential healthcare services.
- Recognition as a nationally respected leader in healthcare revenue management.
Company Overview
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