Note: The job is a remote job and is open to candidates in USA. Fresh Tech Maid is a rapidly expanding home cleaning company looking for a Remote Inside Sales / Customer Service Associate. The role involves ensuring client satisfaction, managing sales calls, and conducting digital marketing projects to enhance lead generation and conversion rates.
Responsibilities
- Ensure client satisfaction through phone, text, and email communication
- Conduct digital marketing projects to boost lead volume, online bookings, and conversion rates
- Produce daily, weekly, and monthly reports and statistics
- Must be a great scheduler. Support Employee Engagement Manager when needed
- Handle sales calls and convert them into scheduled cleaning services, constantly striving to meet weekly sales targets
- Build and maintain sales funnels to maximize conversion rates
- Oversee initial cleanings to ensure smooth operations
- Follow up with clients post-cleaning to convert one-time clients into repeat customers, resolving any issues with top-notch customer service
Skills
- A passionate drive to excel as a Remote Inside Sales / Customer Service Representative
- An ability to emotionally connect with potential clients and effectively convey the value of our services
- Sensitivity to clients' emotional needs, especially in the context of home cleaning
- Enthusiasm for meeting and exceeding weekly sales goals
- Outstanding customer service and communication skills
- Expertise in managing long sales cycles while delivering exceptional client service
- Meticulous attention to detail and commitment to seeing tasks through to completion
- Comfort in using web-based sales, scheduling, and client service applications
- A strong desire to learn, grow, and embrace new technologies like AI Sales Agents and AI Scheduling Agents
- Trustworthiness and integrity, delivering on promises whether someone is watching or not
- A love for both Sales and Marketing, understanding their close relationship
- Have a Bachelor's Degree
Benefits
- 2-Month training program with Client Service and then, another 2-Month training module with inside sales: progressive in both workload and expectations.
- A positive, healthy, trust-based work environment.
- Work-life balance.
- Direct and honest communication with a focus on understanding.
- Opportunities for professional growth and learning.
- Utilization of the highest level of technology for remote work.
- A connected, not isolated, team atmosphere where you’ll be a valued member of our highly bonded team.
Company Overview