Note: The job is a remote job and is open to candidates in USA. Pearl Interactive Network, LLC is sourcing Seasonal Remote Customer Service Representatives. The Customer Service Representative is responsible for providing exceptional support to members and potential members during the open enrollment period, ensuring callers receive accurate information about dental insurance plans and coverage options.
Responsibilities
- Utilize standard technology such as telephones, email, and web browsers to assist callers effectively
- Assist callers with completing online applications and submitting them electronically to the plan provider for processing
- Navigate pre-scripted responses, read them verbatim to provide basic and claims-specific information, and ensure callers receive accurate details
- Perform other related duties as assigned
Skills
- H.S. Diploma
- 6 months of customer service experience
- Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections
- Ethernet cable access. Wi-Fi-only connectivity is prohibited
- Private and secure workspace within your home. Away from noise and distractions
- Computer equipment, monitor, and headset are provided
- Enrollment experience
- Dental experience
Benefits
- Computer equipment, monitor, and headset are provided.
Company Overview