Note: The job is a remote job and is open to candidates in USA. AGC Automotive Americas is a leading supplier of automotive glazing and is seeking a Quality Customer Service Representative. This role involves managing customer claims, ensuring effective communication, and championing customer feedback to uphold service standards.
Responsibilities
- Customer Scorecard – Quality related items
- OEM Customer PPM or equivalent (Honda GQI, GM Sourceability)
- Meeting incidents and quality claims response timing based on customer requirements
- Knowing and communicating Customer Quality Requirements and concerns
- Quality incidents and sorting activity at customer, warranty cost, contract budget
Skills
- Four years of manufacturing and/or quality experience
- Working experience with core automotive quality tools including APQP, PPAP, Control Plans, PFMEA, MSA, and various problem-solving methodologies
- Accessibility during off-hours, in the event of urgent customer situations
- Frequent travel is required. It is expected to travel up to 40% of time within North America (USA, Mexico or Canada)
- Ability to bend, crouch and stand, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and keep balance
- Ability to walk and/or sit for extended periods of time
- Must regularly lift and/or move up to ten (10) pounds, and occasionally lift up to twenty (20) pounds
- A four-year technical degree or equivalent experience
- Technical understanding of Glass Fabrication, Assembly, and Injection Molding
Benefits
- Competitive compensation package including base salary
- Structured bonus plan
- Comprehensive benefits
- Opportunities for career advancement
Company Overview