Note: The job is a remote job and is open to candidates in USA. Washington National Insurance Company is a leading insurance and financial services company focused on securing the future of middle-income America. They are seeking a Project Manager, Operations to lead and manage multiple large complex projects, drive business value, and collaborate across departments to deliver significant outcomes.
Responsibilities
- Manages multiple large, complex, and generally unrelated projects simultaneously, with budgets up to $2M
- Leads projects using various PPM approaches, including Agile, Waterfall, Hybrid SDLC, with specialized expertise in one or more
- Defines and refines project scope, budget, objectives, resources, tools, success metrics, and key milestones
- Conducts planning to set realistic targets for the project team
- Negotiates and delivers resource commitments across departments and teams
- Acts as liaison between Consumer Operations PMO (CO-PMO), other PMOs, and the Project Competency Center (PCC)
- Possesses strong understanding of business areas to recommend solutions for complex issues
- Conducts complex process mapping, recommends and executes process improvements, and manages Agile/sprint-based implementations
- Develop plans to address complex risks and issues; recommend PMO best practices
- Reviews quality management methods and plans accordingly
- Uses creative problem-solving to modify processes and procedures, providing significant input into overall project management for Operations
- Identifies, recommends, reviews, and approves changes to process documentation, tools, templates, ensuring proper use by CO-PMO team
- Leads in securing tools and information to enable optimal team performance
- Works within high authority limits to deliver and execute on resource commitments
- Manages large internal and external resources with competing demands and cross-functional intersections on large projects
- Conducts recurring stakeholder analyses to formulate communication and change management plans
- Ensures successful implementation of projects and processes
- Recognizes and eliminates process waste
- Manages closing activities, including final documentation and lessons learned
- Develops and utilizes governance methodology, tools, and templates as defined by IT-PCC and CO-PMO
- Overseas, monitors, and develops risk strategies for issues, risks, and action logs
- Build consensus among competing business goals with strong business knowledge
- Demonstrates good commercial awareness and understanding of CNO
- Presents business cases, project updates, and status reports to all impacted levels of the organization
- Persuades and influences others, especially at senior levels within the function
- Solves complex problems and plays a significant role in decision making
- Draws from professional and technical expertise to influence decisions and deliver on strategic goals
- Provides input to technical consultants for process upgrades, re-builds, or re-designs
- Mentors, coaches, and trains team members; facilitates training delivery and develops materials
- May supervise one or two direct reports assisting with project efforts
- Demonstrates mastery in at least one project management methodology and solid experience with all, including Agile, Lean (PDCA, DMAIC, Kaizen), Six Sigma, Waterfall
Skills
- Bachelor's degree in management operations or 8 years related field or equivalent experience required
- 7 years' experience of related experience, with increasing responsibilities
- Requires one or more of the following certifications and will acquire additional certifications within two years in this role: PMP, Lean, Six Sigma Green Belt, and/or Agile/Scrum Master preferred
- Solid knowledge of data visualization tools such as Tableau
- Extensive experience with Innotas/Project Server or similar tools
- Proficient in Microsoft Office tools, including Word, Excel, PowerPoint, Project, Visio, and other business-related software
- Master's degree or equivalent 12 years' experience in related field preferred
- Advanced knowledge with sales technology tools and processes preferred
- Strong problem-solving and prioritization abilities with open phones lines
- The ability to show strong customer service and etiquette over the phone, email and teams' chat
- Excellent relationship management and teamwork skills
- Proficient conflict and issue resolution capabilities
- Collaborative and partnership-oriented mindset
- Outstanding verbal and written communication skills
- Demonstrated customer focus, including handling escalated issues
- Exceptional project management skills, able to deliver on large and complex projects simultaneously and adapt quickly to changing or competing priorities
- Possesses strong verbal and written communication skills for effective interaction with the business, third-party vendors, and managed service providers
- Demonstrates mastery in at least one project management methodology and solid experience with all, including Agile, Lean (PDCA, DMAIC, Kaizen), Six Sigma, Waterfall, etc
- Has a good understanding of the insurance industry and is aware of the latest market developments and changes
Benefits
- Medical, Dental, and Vision insurance
- Performance-based bonus or sales incentive
- 401(k) retirement plan with company match
- Short-term & long-term disability insurance
- Paid time off and 10 corporate holidays
- Paid parental leave
- Company-paid life insurance
- Mental & Financial Well-Being Resources
- CNO supports a flexible work environment and encourages Associates to work where they are most productive.
- This position may work fully remotely from any US-based location, provided they are able to work Central or Eastern Time hours.
- Associates living within 60 miles of a corporate office (Carmel, IN; Chicago, IL; or Orlando, FL) have access to work from that location as needed.
Company Overview