Note: The job is a remote job and is open to candidates in USA. Abacus is seeking an Incident Response Project Manager to lead client-facing projects within their Incident Response team. The role involves managing multiple technical projects, ensuring successful project deliverables, and serving as the primary point of contact for clients during incident-related matters.
Responsibilities
- Coordinates multiple, external technical projects from inception to completion:
- Follows established core processes, project templates, and methodologies
- Takes a lead in Professional Services stand-ups & meetings
- Collaborates on project planning, project design, preparation of deliverables, timelining, and contingency planning
- Understands SOW requirements and converts them into realistic, executable project plans
- Manages the project resources to effectively execute on-time deliverables
- Tracks and manages the project budget from the outset through successful completion
- Tracks and oversees T&M project scope and related time entries, confirming their validity
- Employs creative measures to keep project scope contained
- Ensures QA standards are being met before project delivery
- Outlines goals, strategy, and execution with Entara’s engineers:
- Assists in the initial triage and establishment of access for project kick-off
- Drives team’s development of project proposals and scope documentation
- Leverages conflict management techniques to address disagreements
- Assigns and aligns necessary resources, understanding resource requirements and capacity (perm or contracted) on projects, maximizing available resources and leveraging each engineer’s skill set effectively
- Follows up with engineers on a weekly, daily, or (when necessary) hourly basis to understand the progress of their assigned work and to identify potential roadblocks
- Monitors and summarizes progress of project(s) to stakeholders:
- Entara Leadership
- Finance
- Client Contacts and IR Partners
- Sets and conducts status meetings with client contacts, keeping them informed of progress and setting proper expectations
- Leads the creation of PowerPoint presentations and project reports as required for large projects
- Participates in incident response on-call rotation for incoming IR projects
- Identifies and understands when it is necessary to escalate issues to higher-level resources
- Addresses billing disputes, overruns, and customer service issues with meaningful resolutions, looping in additional Entara resources as necessary
- Conducts post-mortems to outline lessons learned and improve internal processes
- Becomes an active part of project teams solving technical or business roadblocks until a resolution is reached and the outcome is personally verified
- Perseveres in making sound judgment calls when lacking one or more desired resources or data points
- Challenges technical or business requirements ensuring that we deliver the right solution, at the right price, at the right time
- Leverages and employs an understanding of intermediate to advanced systems configuration, management, and maintenance in areas including the following *(this is a sample but not exhaustive listing of work areas and project tasks assigned to our IR-focused engineers*):
- Microsoft-related technologies: Windows Server, Exchange, SQL Server, SharePoint, Active Directory, GPO, LAPS, SCCM, MDT, Intune, 0365, Azure etc
- Virtualization technologies: VMware and Microsoft Hyper V
- Restore and reimage virtual servers from images and various backup solutions
- Restore and rebuild ESX and Hyper-V hosts, domain controller, etc
- Mount ISOs to virtual systems
- Upload virtual templates to any hypervisor
- Out of Band access to Physical systems
- Leverage console access such as ILO and iDrac to establish remote connection to offline physical systems
- Backup and disaster recovery solutions for both desktops and servers
- Access solutions: VPN, Remote Desktop, Citrix, etc
- Diagnostic tools; review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues
- Security-enhancing solutions for systems and applications (including MFA and endpoint protection)
- Maintains billable utilization targets
- Ensures all mandatory reports are generated and updated daily
- Meets or exceeds deadlines for all assigned projects
- Keeps projects profitable while not skimping on quality
- Leverages cost variance and schedule variance formulas to measure project success
- Contributes to the team’s attainment of high customer satisfaction scores on project delivery
- Records complete change details, time worked entries, and work notes in ServiceNow in real-time
- Identifies opportunities for process improvement
- Follows Entara’s project process to execute project deliverables: configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders
- Follows Entara’s Change Management Process to perform approved changes in client environments
- Communicates internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis
Skills
- Four-year degree in a relevant field
- PMP certification (working towards or already obtained)
- At least 5 years of experience delivering IT waterfall projects
- Experience working with systems and virtualization with exposure to enterprise infrastructures
- Superb writing skills and highly refined verbal communication skills
- Ability to convey energy, confidence, and genuine interest over a call
- Professionalism and trustworthiness in person
- Clear, effective, and persuasive communication in any medium
- Adaptable working hours beyond traditional '9-to-5'
- Willingness to travel when needed for client projects
- Effective remote worker with a dedicated, private home office space
- Private internet connection with at least 50MBPS bandwidth
Benefits
- Exposure to a diverse array of technologies.
- Internal opportunities for career advancement.
- Part of a team of experienced professionals that aim to deliver exceptional service
- Competitive compensation.
- Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
- Opportunities to further technical education through online courses.
- Positive, friendly, and supportive office environment.
Company Overview
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