Note: The job is a remote job and is open to candidates in USA. HelioCampus is an EdTech company focused on helping higher education leaders navigate challenges through data and performance management practices. The Project Manager will lead data-driven implementation projects, managing them from inception to completion while ensuring client needs are met and innovative solutions are provided.
Responsibilities
- Serve as the primary point of contact for the institution project manager/coordinator
- Responsible for creating a trusting client relationship by establishing project priorities, resource needs, availability and timelines
- Responsible for establishing weekly check-ins with internal and external team members to meet deadlines
- Proactively identify and address blockers that may impact project success
- Manage end-to-end project delivery, including project planning, scoping, scheduling, and management of project resources
- Manage internal and client project teams, and ensure that team members are clear on their roles and responsibilities
- Identify ways to improve internal processes, and maintain the implementation guides and supporting tools that keep the team running effectively
- Communicate project progress and status to stakeholders, including clients, project sponsors, and executive management
- Identify and mitigate project risks, and escalate issues as necessary
- Manage project communication/decisions between client and internal project team
- Provide overall project management for the relevant HelioCampus platform implementation, including (but not limited to) the development and maintenance of a project plan, meeting notes, status report, issue log and other project artifacts
- Properly save and archive client documents delivered to the project team for successful implementation
- Support implementation handoff documentation by identifying client-specific business rule customizations for our ongoing support teams to reference
- Provide technical implementation input and documentation for new products post product launch
- Ensure that projects are delivered on time, within budget, and meet quality standards
- Ensure that project deliverables meet client expectations and are of high quality
- Develop strong technical understanding of HelioCampus analytics and assessment products to support platform implementations and training of client power users
- Support new product implementations and provide feedback to the product team for improvements and proposed modifications
- Work closely with technical teams on configuration adjustments and changes
- Directly configure and activate certain platform features for clients
- Help clients prepare for platform adoption by identifying impacts to existing processes and driving user engagement throughout the implementation process
- Escalate common implementation hurdles to the product team for further enhancement and refinement of our products
- Provide advice, subject matter expertise, and feedback on data definitions and functional client use cases to inform technical development
- Facilitate power user training sessions in partnership with other teams during implementation
- Provide assistance to clients during 'Go Live' and ensure seamless handoff to their on-going services team once implementation is complete
- This may include but not be limited to preparing platform roll-out and training presentations, helping to train end-users on relevant HelioCampus platform features, and other launch activities
- Travel to client/partner institution sites as needed (no more than 10%)
Skills
- Bachelor's degree from an accredited institution of higher learning
- 3+ years of relevant, project management experience
- Strong communication, planning, and organizational skills
- Experience working with higher education clients, with a deep understanding of the higher education landscape and data needs and/or assessment practices
- Excellent communication skills, with the ability to communicate complex technical information to non-technical stakeholders
- Proven ability to manage complex projects with multiple stakeholders, competing priorities, and tight deadlines
- Strong leadership skills, with the ability to motivate and manage project teams
- Previous experience in technology implementation/consulting and/or higher education
- Prior experience with: Data analysis and analytics technologies (data warehousing, data visualization tools, SQL, Excel)
- Team collaboration and project management tools such as Confluence, JIRA, Smartsheet, Trello
- Similar SaaS products
- Prior experience working with higher education technology systems (Workday, Colleague, Banner, Peoplesoft etc.) is a plus
- Project management certification (PMP, CAPM, ITIL 4 Foundations or equivalent) is highly desirable
- Experience working in Agile development environments is a plus
Benefits
- Flexible work schedule
- 18 PTO days on day one with additional PTO per year
- Fifteen (15) paid holidays
- Medical/dental/vision coverage
- Parental leave
- 401K with match
- Company events
- Referral bonus
- Professional development opportunities
- Home office perks
- Two office locations
Company Overview