Note: The job is a remote job and is open to candidates in USA. Academic Programs International (API) is a leader in international and experiential education. The Program Manager, Customized Programs, will manage a portfolio of customized, faculty-led and experiential study abroad programs for US colleges and universities, focusing on development, negotiation, and implementation.
Responsibilities
- Manage a portfolio of customized, faculty-led and experiential programs
- Proactively seek out new customized program development opportunities
- Gather specific details and requirements for requested programs
- Collaborate with international staff and partner organizations to develop comprehensive itineraries and budgets for programs
- Prepare and present detailed program proposals and contracts for university partners
- Oversee the program pre-departure process to prepare international staff, enrollment staff and faculty for program implementation
- Analyze post-program evaluation summaries, recommend improvements on future programs and initiate renewal of next year's programs
Skills
- Bachelor's degree from accredited college or university
- Experience developing and sustaining professional relationships across diverse groups of people
- Experience in account management, sales or similar position managing multiple clients/customers, programs, projects, etc
- Proficiency in Microsoft Office and Google Suite (particularly Excel and Sheets)
- Working knowledge of Salesforce (or similar CRM)
- Ability to manage multiple responsibilities simultaneously, while meeting established deadlines (critical)
- Excellent time management and organizational skills, with consistent and attentive follow-through; must have an eye for detail while juggling other projects, deadlines and distractions
- Effective relationship-building and interpersonal skills
- Strong communication skills, including the ability to write and speak professionally, respectfully and clearly with people from around the world; must be able to communicate expectations across diverse groups of people in a clear and professional manner
- Previous participation in a study/work/intern/volunteer abroad program (highly desirable)
- Previous experience working in higher ed, international education, student advising, or assisting faculty and their staff preferred
Benefits
- Competitive compensation and benefit packages (including bonus plans and flexible paid time off)
- Internal promotions and advancement opportunities
- Flexibility to work remotely or out of our beautiful office located just minutes from Barton Creek and Lake Austin
- Always stocked with snacks, beverages and catered lunches
- Company events and celebrations (especially when treats and raffle prizes are involved)
Company Overview