Note: The job is a remote job and is open to candidates in USA. Insight is a Fortune 500 Solutions Integrator that focuses on cloud, data, AI, cybersecurity, and intelligent edge. The Program Manager will be responsible for ensuring successful service delivery and program outcomes for a set of clients, managing governance, financial performance, and cross-project alignment.
Responsibilities
- Define and run the account program governance framework, including Executive Steering Committees and Business Reviews
- Keep delivery activity aligned to the client’s strategic, financial, and executive priorities
- Coordinate with Project Managers, delivery teams, Enterprise Architect, and Account Principal to make prioritization and trade-off decisions within a shared client-outcome framework
- Assist with tracking major milestones and ensuring that delivered services have produced measurable business value recognized by the client
- Provide program context that improves the quality of follow-on opportunity shaping and scoping
- Build and maintain a single integrated delivery health across all active engagements
- Hold authority over prioritization, resource sequencing, milestone validation, and phase exit criteria across the portfolio
- Orchestrate capacity, dependencies, and resource continuity across matrixed and multi-vendor teams
- Synthesize engagement-level risks into an account-program risk view and lead escalation response when needed
- Enforce governance standards and pause, redirect, or halt delivery when standards are not met
- Maintain a consolidated portfolio view of revenue, cost, utilization, margin, and realized rate across active engagements
- Ensure accurate revenue recognition by surfacing delivery or other risks
- Enforce that no work proceeds without an executed Statement of Work or approved commercial authorization
- Require formal change control for material scope changes and evaluate aggregate impact on roadmap and economics
- Apply contract clarity review and improve forecast discipline over time
- Define program-level adoption criteria so completion is measured by client adoption and value realization, not technical deployment alone
- Maintain a change and adoption view across engagements and remove organizational, process, and stakeholder barriers
- Coordinate with business and technical stakeholders when resistance threatens delivery outcomes
- Assess client capability at program start and confirm the client can operate and sustain delivered solutions at major milestones
- Manage the balance between building client self-sufficiency and preserving intentional managed services relationships
- Enforce a standard post-delivery debrief process so completed work produces reusable artifacts, diagrams, and runbooks
- Maintain a qualified strategic backlog for each assigned account, linked to client outcomes and delivery observations
- Partner with Sales, Client Solutions, and Delivery leadership to track aligned follow-on opportunities
- Continuously evolve the delivery program management operating model based on account complexity, maturity, and lessons learned
- Coordinate across the Account Principal, Enterprise Architect, Project Managers, Sales, Practice, PMO, and Finance teams to keep delivery aligned
- Ensure assumptions, constraints, dependencies, and risks are visible before work advances
- Create alignment across matrixed teams that do not report directly to the Client Solutions team
- Maintain one coordinated client-facing delivery motion despite multiple contributors and workstreams
- Own and manage a portfolio view of utilization, revenue recognition, forecast accuracy, adoption progress, and delivery health
- Work with the Account Principal to track trends and identify margin leakage early enough to take corrective action
- Report risks, exceptions, and performance trends with clear corrective recommendations
Skills
- Live in the Dallas - Fort Worth (DFW) Metroplex or be willing to relocate
- Ability to work two days a week on site at the client's office
- 8+ years of experience in project management, or delivery management in technology services or a related professional services field
- 5+ years of direct experience in enterprise-scale program leadership, client-facing governance, or multi-workstream project management
- Proven accountability for engagement economics, utilization, revenue recognition, risk management, and client outcomes
- Ability to lead executive governance conversations, including difficult discussions involving delivery risk, scope, and engagement health
- PMP or equivalent program management certification required
- Ability to travel up to 10% for client meetings, team events, and related engagements
- Agile certification such as PMI-ACP, CSM, PSM, or equivalent
- Demonstrated experience with SOW construction, contract clarity review, formal change control, and commercial risk assessment
- Experience leading multi-vendor, matrixed delivery teams across complex enterprise environments
- Familiarity with adoption planning, organizational change considerations, and AI-enabled delivery workflows
Benefits
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
- Access to 11 thriving and diverse Teammate Resource Groups
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