Note: The job is a remote job and is open to candidates in USA. PetDesk is building the infrastructure that connects veterinary clinics, pet owners, and industry partners through seamless point-of-sale integrations and data-driven engagement. They are seeking a Program Manager to lead the operational management of CarePath's partnerships, ensuring successful campaign launches and performance. The role involves project management, analytics, and cross-functional leadership to drive measurable growth in customer journey campaigns.
Responsibilities
- Build, maintain, and drive execution against comprehensive campaign project plans, ensuring milestones, dependencies, and deliverables stay on track
- Own campaign launch readiness by developing and managing launch checklists, coordinating cross-functional testing, and ensuring QA sign-off prior to every go-live
- Partner closely with Product, Engineering, Marketing, Customer Success, and external partners to remove blockers and ensure successful campaign execution
- Define and maintain campaign governance, including suppression rules, audience management, and operational standards as multiple customer journeys run simultaneously
- Establish recurring performance reporting that provides visibility into campaign health, including sends, opens, clicks, conversions, unsubscribe rates, and other key engagement metrics
- Present campaign performance, insights, and recommendations to CarePath leadership and strategic partners, helping inform future marketing investments
- Identify opportunities to optimize campaign performance, customer engagement, and operational efficiency through data-driven decision making
- Develop scalable processes, documentation, and operating cadences that enable future product launches and lifecycle marketing programs
- Drive accountability across cross-functional teams while maintaining momentum toward launch commitments and business objectives
Skills
- 4+ years of experience in Program Management, Project Management, or related roles within SaaS, healthcare technology, or other technology-driven organizations
- Experience working with veterinary technology, healthcare technology, Practice Information Management Systems (PIMS), or customer engagement platforms
- Strong project management skills with demonstrated ability to coordinate multiple stakeholders, timelines, and competing priorities
- Experience building operational processes that improve campaign execution and organizational efficiency
- Strong analytical mindset with experience interpreting campaign performance metrics and translating insights into action
- Excellent communication and stakeholder management skills, including experience working directly with executive leaders and external partners
- Ability to influence without direct authority while driving accountability across multiple teams
- Highly organized with exceptional attention to detail and a proactive approach to identifying and mitigating risks
Company Overview
Company H1B Sponsorship