Note: The job is a remote job and is open to candidates in USA. ASME (The American Society of Mechanical Engineers) is a nonprofit professional organization that enables collaboration and skill development across all engineering disciplines. They are seeking a Product Manager for Learning Experience to optimize and develop high-quality learning products, partnering with various teams to enhance customer experience.
Responsibilities
- Continuously monitor, review and analyze learner and market data
- Make recommendations on product development, maintenance, optimization; and continuously rationalize the product portfolio and sunsets as necessary. Continuously adapts recommendations (and the related roadmap) based on real-time data
- Identify target customers and their goals, motivation, preferences, and channels to market
- Craft learner personas and their job map based on pain points and needs assessment
- Coordinate with ASME strategy office, adjacent ASME units, volunteers, instructors, and sub-groups and utilize their expertise, data, and research to estimate market sizing
- Identify and prioritize product opportunities and unique value propositions
- Maintain an ongoing strategic roadmap for the learning experience 'supply chain.'
- Identify process improvements to encourage repeat customers and customer satisfaction, among other KPIs
- Propose and implement notifications and regular communication with learners to maximize customer success and loyalty
- Incorporate product insights into product descriptions and other product collateral
- Maintain an internal database of course metadata
- Work with marketing and sales to articulate the messaging, value proposition, and audience for all products
- Work effectively with L&D team for cohesion in maintaining proper communication of product roadmap and status
- Solicit, manage, and optimize the work product of external vendors, contractors, subject matter experts, partners, etc
- Contribute to financial activities and the creation/execution of contracts with external resources
Skills
- Bachelor's degree or additional equivalent work experience
- Minimum of 5 years' experience in Product Management, Customer Experience, Engineering Education or a closely related field
- Communication – Oral and written presentation, including the ability to clearly explain technical concepts to non-technical audiences
- Relationship Management – Ability to work well with teams in diverse, complex, and changing environments
- Problem Solving – Ability to identify key issues, gather data to investigate those issues, and develop actionable recommendations
- Project Management: A detailed approach and ability to work independently and remain organized in order to meet commitments and balance competing priorities
- Technical: Proficiency with MS Office, Word, Power Point and Outlook
- Capability to understand, interpret, and analyze data
- Experience with the instructional design, development and implementation of learning and development materials
- Familiarity with project management, collaboration tools and database systems preferred (ex: JIRA, Airtable, MIRO)
- Knowledge of Search Engine Optimization (SEO) preferred
- Strong excel skills preferred
Benefits
- This role is eligible for a remote work arrangement.
- Periodic business travel may be required, including but not limited to, ASME offices, globally.
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