Note: The job is a remote job and is open to candidates in USA. SHAZAM Network - ITS, Inc. is dedicated to strengthening financial institutions and enhancing community building. They are seeking a Product Manager to guide and oversee the ideation, strategy, pricing, and execution of products and services, ensuring they meet customer expectations and comply with industry standards.
Responsibilities
- Own and manage product performance, including features, functionality, defects, client experience, and overall product quality
- Identify process gaps, track defects, and collaborate cross-functionally to improve product quality and operational efficiency
- Define and support the end-to-end client experience across product lifecycle stages, from onboarding through ongoing usage and support
- Gather and analyze client and market feedback through user groups, surveys, and industry forums to inform product improvements
- Conduct market research to assess competitive offerings, pricing, customer needs, and emerging trends
- Develop and execute product strategy, including SWOT analysis, multi-year roadmaps, and business cases for new initiatives
- Lead product lifecycle activities from concept through launch and ongoing optimization
- Partner with cross-functional teams to define requirements, pricing, revenue forecasts, and go-to-market strategies
- Create and maintain product health metrics, reports, and performance insights for leadership
Skills
- 3+ years' experience in product management required
- Ability to review data sets, graphs, and charts to identify data patterns and trends and research correlation and causality and must be able to comprehend and evaluate technically complex information
- Strong verbal, written communication, and presentation skills
- 3+ years' experience in the banking or payments industry preferred
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work 6 PTO, VTO, paid parental leave, and company holidays
- Educational assistance
Company Overview