Note: The job is a remote job and is open to candidates in USA. Integrated Resources, Inc (IRI) is seeking a Process Engineer specializing in Strategic Process Improvement/Operations. The role involves reporting to the Lead Director and focuses on driving process improvement and program management across various business verticals.
Responsibilities
- Clarify purpose and define process start/end points
- Identify stakeholders, SMEs, and decision owners
- SME interviews and working sessions
- Review existing SOPs, job aids, policies
- Map each step (include handshakes, tooling, timing, etc)
- List process steps as RACI rows
- Identify roles or stakeholders as columns
- Assign Responsible, Accountable, Consulted, Informed
- Walkthroughs with SMEs and leaders
- Confirm step accuracy and accountability
- Resolve conflicts around ownership
- Adjust map and RACI based on feedback
- Finalize and publish process map and RACI
- Link artifacts to SOPs, training, or governance processes
- Confirm process owner and review cadence
- Define how updates will be managed
Skills
- At least 5 years of Healthcare experience
- 5+ years of process improvement and program management experience
- 5 or more years experience working in either matrix environments or high-collaboration organizations
- Lean or LSS equivalent certification
- Superior communication skills and experience communicating at all levels of the organization, including the Executive Leadership Team
- Experience building, developing, and leading high performing teams both directly and indirectly
- Experience driving long term strategies while delivering on near team objectives
- Some travel will be required, but likely less than 25%
- Bachelor's Degree Required
- Pharmacy Benefit Management Experience
Company Overview