Note: The job is a remote job and is open to candidates in USA. Upstart is a leading AI lending marketplace focused on reducing the cost of borrowing for Americans. They are seeking a Principal Program Manager to lead their business continuity and disaster recovery program, ensuring operational resilience and effective recovery from disruptive events.
Responsibilities
- Lead the enterprise business continuity and disaster recovery program strategy, execution, governance, and ongoing maturity efforts
- Own and mature the business impact analysis process, including critical business process identification, dependency mapping, ownership assignment, risk-rating methodology, and recovery strategy development
- Develop and maintain business continuity plans, disaster recovery plans, crisis management processes, and supporting documentation for critical business and technology functions
- Drive cross-functional execution across Technology, Security, Office Operations, Vendor Management, Enterprise Risk Management, Compliance, and business process owners to ensure continuity and recovery plans are actionable, tested, and maintained
- Coordinate disaster recovery exercises, tabletop tests, remediation tracking, and evidence collection to improve organizational preparedness and support audit or regulatory expectations
- Maintain and improve program repositories, workflows, and reporting, including business impact analysis records, recovery plans, testing evidence, program metrics, and remediation status
Skills
- Bachelor's degree in Information Security, Computer Science, Business, Risk Management, or a related field, or equivalent practical experience, plus 8 years of experience in business continuity, disaster recovery, operational resilience, information security, risk management, or program management
- 8+ years of experience leading or materially maturing business continuity, disaster recovery, or operational resilience programs
- Experience designing or maturing business continuity, disaster recovery, or operational resilience programs in a bank, fintech, lending, or other regulated financial services environment
- Experience conducting business impact analyses, recovery planning, dependency mapping, resilience testing, and remediation tracking
- Experience implementing or operating against business continuity, disaster recovery, or operational resilience frameworks or standards such as ISO 22301, NIST, FFIEC, or equivalent regulatory guidance
- Knowledge of technology resilience concepts, including cloud infrastructure resilience, service outages, incident response coordination, system dependencies, and vendor recovery planning
- Experience supporting audits, regulatory reviews, or compliance initiatives related to business continuity, disaster recovery, or operational resilience
- Skilled in developing scalable operational processes, program governance models, documentation repositories, and executive-level reporting
- Ability to communicate resilience risks, recovery strategies, and program priorities to technical and non-technical stakeholders
- Professional certifications such as CBCP, CISSP, CISM, CRISC, or related business continuity, security, or risk certifications
Benefits
- Target bonuses
- Equity compensation
- Generous benefits packages (including medical, dental, vision, and 401k)
- Base pay, bonus opportunities, and annual equity grants that vest quarterly
- 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
Company Overview