Note: The job is a remote job and is open to candidates in USA. Genworth is a company that empowers families to navigate the aging journey with confidence. The Principal Data Analyst will serve as a trusted analytical partner to Long Term Care Claims Operations leadership, translating complex data into clear insights and driving strategic decision-making.
Responsibilities
- Act as a senior analytical advisor and trusted partner supporting Long Term Care Claims, Customer Service, and Workforce Management (WFM), delivering insights that directly inform strategic and operational decision-making
- Power BI Development & Best Practices
- Design, develop, and own scalable Power BI solutions, including datasets, semantic models, reports, and dashboards aligned to enterprise standards
- Apply and promote Power BI best practices related to: -Data modeling and DAX -Performance optimization and efficient query design -Security and role-based access -Workspace governance, lifecycle management, and deployment standards
- Ensure dashboards and reports are intuitive, well-documented, and optimized for both executive and operational audiences, with a strong focus on data storytelling
- Serve as a steward of reporting standards, helping prevent ad hoc, duplicative, or inconsistent reporting solutions across teams
- Lead the development of complex, highly optimized SQL queries to extract, transform, and analyze large, structured datasets
- Translate ambiguous or complex business questions into well-defined analytical approaches, metrics, and success measures
- Go beyond descriptive reporting to deliver diagnostic and forward-looking insights, including forecasting, scenario modeling, capacity planning, and cost-benefit analysis
- Proactively identify emerging trends, performance drivers, risks, and opportunities impacting customer experience, operational efficiency, and financial outcomes
- Present findings and recommendations to senior and executive leadership, delivering clear, compelling, and actionable data-driven narratives
- Validate, reconcile, and certify data sourced from multiple teams, systems, and datasets to ensure accuracy, completeness, and consistency across reports, dashboards, and analytical outputs
- Proactively identify data quality issues, anomalies, and inconsistencies, applying strong analytical judgment to uncover root causes and upstream process gaps
- Partner with source system owners, data engineering, and data governance teams to drive resolution of data issues and prevent recurrence
- Establish, document, and reinforce data validation standards, controls, and best practices to improve confidence in reporting and analytics
- Apply trend analysis and variance detection techniques to surface potential data or process risks before they materially impact decision-making
- Serve as a subject matter expert and trusted advisor for Power BI usage, data interpretation, and reporting design
- Upskill business and technical teams through coaching, knowledge sharing, documentation, and informal training
- Provide troubleshooting and advisory support for Power BI solutions, datasets, and reporting issues, helping teams resolve problems efficiently
- Foster a culture of data literacy, shared ownership, and continuous improvement across supported teams
- Mentor junior analysts and raise overall analytical maturity through leadership by example
- Partner closely with stakeholders across LTC Claims, Customer Service, Operations, Finance, WFM, and other functions to understand priorities and align analytics to business outcomes
- Work collaboratively with data engineering, analytics, and data governance teams to align reporting with enterprise data strategy and evolving data architecture
- Coordinate across departments to integrate new data sources and evolve existing reporting as business needs change
- Contribute to complex, cross-functional initiatives where analytics and reporting are critical to success, operating independently while engaging leadership for alignment on high-impact decisions
Skills
- Expert-level analytical and problem-solving skills, with the ability to synthesize complex data into clear insights and recommendations
- Proven ability to present insights and recommendations to senior and executive leadership with confidence and clarity
- Demonstrated experience translating business needs into technical solutions and actionable analytics
- Ability to work independently, manage multiple complex priorities, and influence
- Naturally curious, highly analytical mindset with a passion for using data to drive strategy and change
- Bachelor's degree in an analytical, technical, or quantitative discipline (e.g., Analytics, Data Science, Economics, Mathematics, Computer Science)
- 6+ years of progressive experience in data analytics or a related field, with demonstrated impact in complex business environments
- Advanced SQL expertise (Oracle, Microsoft SQL Server, or equivalent), including query optimization, complex joins, CTEs, and performance tuning
- Power BI expert, including data modeling, DAX, visual design best practices, and dashboard storytelling for executive audiences
- Strong experience working with large, structured datasets using SQL, Excel, and/or Python
- Experience with Databricks or modern cloud-based data platforms (highly relevant but not required)
- Experience with internal Genworth systems or background in the Insurance / Financial Services industry
- Experience with TIBCO Spotfire, Business Objects, or similar BI tools
- Experience working with Pega (Platform + Data)
- Master's degree in a related field
- Advanced analytics or modeling experience using Python and/or R
- Experience with data management, data quality, and SQL object creation (views, functions, reusable logic)
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
- In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.
Company Overview