Note: The job is a remote job and is open to candidates in USA. Nexcess is seeking a Platform Engineer who will design, support, and evolve complex technical solutions for customer-facing products and internal systems. This role emphasizes stability, scalability, and innovation while acting as a technical problem-solver and solution designer.
Responsibilities
- Diagnose and resolve complex application and infrastructure issues, delivering timely and accurate solutions in a collaborative environment
- Design, implement, and support engineered solutions, platform services, and mission-critical systems
- Partner with customers and internal stakeholders to design solutions that meet functional, technical, and operational requirements
- Serve as an escalation point for advanced technical issues in alignment with team support policies
- Contribute technical expertise to cross-functional initiatives and interdepartmental projects
- Collaborate with third-party vendors to support and integrate key technologies
- Develop and maintain clear, scalable documentation for systems, products, and engineered solutions
- Facilitate knowledge sharing through training, documentation, and informal mentorship
- Participate in incident response, root cause analysis, and continuous improvement efforts
- Monitor, maintain, and audit software licensing and system compliance where applicable
- Support internal and external audits (e.g., licensing, security, compliance) as required
- Stay current on emerging technologies, platforms, and best practices to inform solution design and modernization efforts
- Other duties as assigned
Skills
- 4+ years of experience in systems engineering, infrastructure, or platform-focused roles
- Bachelor's degree in a related field or equivalent practical experience
- Advanced experience administering and supporting server operating systems (Linux, Windows, macOS, or a combination)
- Strong background in identity management, directory services, and authentication systems
- Experience supporting database platforms and high-availability or fault-tolerant architectures
- Proficiency in scripting and automation for systems management (e.g., PowerShell, Bash, Python, or similar)
- Strong troubleshooting skills across applications, operating systems, and infrastructure layers
- Experience with issue tracking and project management tools (e.g., Jira or equivalent)
- Familiarity with version control systems (e.g., GitHub, GitLab, Bitbucket, or similar)
- Previous experience with large scale virtualization platforms (VMware, Openstack, Nutanix, etc.)
- Proven ability to balance customer needs with operational stability and best practices
- Ability to work independently on project-based work while collaborating effectively across teams
- Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly
- Relevant technical certifications (e.g., systems, cloud, or platform-focused)
- Demonstrated experience in managing NetApp ONTAP clusters (or similar network based storage solution) with deep knowledge of data protection workflows and performance tuning for high-throughput workloads
- Knowledge and experience working with Nutanix, including setup and deployment of enterprise scale clusters and workloads
- Proven track record of architecting and maintaining large-scale VMware vSphere environments, including vSAN, NSX, and advanced resource management across multiple data centers
- Success in executing large-scale data and VM migrations (e.g., vMotion, Storage vMotion, or cross-platform transitions) with minimal downtime to the business
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