Note: The job is a remote job and is open to candidates in USA. BDO USA is an accounting and advisory organization that focuses on delivering exceptional outcomes for clients. The Partner Operations Manager oversees operational execution and performance across multiple strategic partnerships, ensuring compliance and consistency while mentoring team members and driving operational excellence.
Responsibilities
- Oversees operational execution and performance across multiple strategic partnerships, primarily Microsoft. (others may include NetSuite, and UIPath)
- Develops and maintains frameworks for partner program execution, ensuring consistency and compliance
- Serves as the primary escalation point for partnership operations and mentors the Partner Operations Associates
- Ensures accurate and timely execution of partner program requirements, including PAL, CPOR, and BizApps CPOR for Microsoft and equivalent programs for other partners as assigned
- Validates and tracks partner associations, incentive eligibility, and program analytics partnerships as assigned
- Maintains and enhances dashboards for visibility into partner program status, fund allocations, and performance metrics
- Oversees invoice creation, PO management, and fund tracking for all partner-funded initiatives
- Liaises with finance and partner operations teams to ensure compliance with internal billing processes and partner compliance requirements
- Continuously improves financial workflows, reducing redundancy and enhancing clarity
- Leads process optimization initiatives for partner operations, collaborating with cross-functional teams to enhance systems for communication, tracking engagements and incentives
- Identifies, proposes, and implements enhancements to reporting tools and operational trackers
- Oversees the creation and maintenance of internal resources, including guides, checklists, and process documentation
- Supports readiness for audits and alignment of documentation with compliance standards
- Acts as a liaison between partners, internal delivery teams, and finance to ensure alignment on program execution
- Communicates program changes, operational updates, and escalations to relevant stakeholders
- Other duties as required
- Mentors and supports the Partner Operations Associate(s) and other team members
Skills
- High School Diploma or GED
- Five (5) or more years of experience in partner operations, strategic alliances, or program management
- Experience with CRM systems and tools supporting partnership tracking and execution
- Proficiency with partner portals (e.g., Microsoft Partner Center)
- Proficiency with Microsoft Office Suite
- Bachelors degree in Business or Finance
- Experience managing multiple strategic partnerships
- System relevant partner certifications (e.g., Microsoft, Adobe, Salesforce)
Benefits
- BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.
- The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits offerings.
- The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
- BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!
- Benefits may be subject to eligibility requirements.
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